Service Expert with a deep understanding of logistics, and operations, with more than 20 years of experience in the establishment and management of international interfaces. Skill HighlightsExperienceHW Operations Director, Versatile, 1.2021-1.2023Establishment of Supply chain and the Manufacturing process (Israel and US) Lab repairment and support hands-onInformation system supportService Manager, RT, 2017-2020Developer and manufacturer of aerostats for intelligence, surveillance, reconnaissance, and communications applicationsWorldwide technical support and systems operations leadCorrective maintenance Staff and team in-depth trainingConsultant, 2013-2017Operations and logistics managementBusiness development Global Service Manager, Better Place, 2010-2013Establishment of the global service infrastructuresTechnical hiring: profile definition, recruiting, training, certificating, SLA definition, and trainingDevelopment of service procedures, processes, policies and documentation Support systemsDefinition of spare parts methodology; policies and manufacturer's responsibilities, RMA