Amodika Shrishrimal Email & Phone Number

- Sincere, diligent and result-oriented professional with qualitative experience of over 5.8 years in the field of Networking and Security.- Subject Matter Expert (SME) in Juniper Networks NSM(Central Configuration and Log Manager for juniper firewalls including Netscreen firewalls, JUNOS firewalls / routers / switches and netscreen IDP) and STRM (SIEM). - Experience with Solaris/Linux/Centos/Vmware, shell/perl scripting, TCP/IP, VPNs, subnetting and route aggregation, Internet and security technologies and routing protocols.- Worked in high-level SIEM (STRM / QRADAR) to parse complex security events from both Juniper and 3rd party vendor security devices in STRM. - Debugged live customer issues on their production servers during outage situations, and always aimed towards Root Cause Analysis for avoiding its future occurrence.- Performed lab replication tests to identify whether the problem was due to software /hardware defects or due to incorrect configuration /implementation.- Maintain SLA, Incident & Change Management, Process Management.- Periodic and timely update of tickets / cases / calls. - Provided remote support using secure meetings/ webex etc.- Maintained excellent customer relations. Got exceptional surveys very often from the end-customers including premium service agreement holders like AT&T, NASA,Verizon Wireless etc- Responsible for writing the knowledge based articles (KBs), which could be used as a reference to solve the frequently occurring issues globally.- Involved in Auditing cases regularly for peer engineers.- Possesses experience working with large offshore and onsite TAC and cross-functional teams like engineering / RMA / Customer Care teams / License / multi-vendors.- Possesses excellent communication skills (Verbal and written).Global Experience -India.

Listed skills include Unix, Networking, Juniper Technologies, Junos, and 7 others.

• 

  Mody Institue Of Technology And Science, Lakshmangarh, Rajasthan

  Computer Science