Aashish M. personal email
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A passionate digital health leader with a career dedicated to solving healthcare challenges for diverse populations. Driving Go-to-Market strategies, product innovation, and strategic partnerships across start-ups, mid-stage companies, and Big Four consulting. Successfully led and scaled organizations through multiple lifecycles, participated in four exits, including two IPOs.Deep expertise in healthcare economics, collaborating with ACOs, health plans, health systems, employers, pharma, and risk-based entities. Leadership spanning GTM execution, product strategy, operations, customer success, and demand generation, consistently maximizing customer lifetime value and ROI. A recognized thought leader in digital care delivery, launching transformative programs in remote patient monitoring, virtual care, behavioral health, and more.Building strong, mission-driven cultures while delivering measurable growth and innovation in both Value-Based and Fee-for-Service models.Headed and scaled fast moving companies throughout lifecycles. Accountable for strategy, Product, Operations, Strategic Partnerships, Customer Success, BD/Sales, Professional Services, Growth Marketing & Demand Generation, Finance, and Research while building strong culture along the way. Responsible for product market fit, pricing, forecast models, and accelerator programs. Participated in fundraising, patents, trademarks, academic research, clinical trials.- Track record of building short and long term business strategy, operations, team build, customer lifecycle management, demand generation, growth marketing, consultative sales, product / market fit, implementations, strategic partnerships, and customer success. Consulted to divisions of large healthcare organizations. Mission and culture driven- Subject matter expert in digital delivery of care to individuals, providers, payers, employers, and Direct to Consumer. Launched programs in Remote Patient Monitoring, Virtual Care, Telehealth, Primary Care, Behavioral Health, Telepsychiatry, Teletherapy, Respiratory, Cardiopulmonary, Psychiatry, Therapy, Care Management, Population Health, Cognitive and Brain Health, Senior programs, 2nd Opinion, Customer Experience, Patient Engagement, and Rev Cycle.- Maximizing Customer Lifetime Value – leading implementation and adoption initiatives in client organizations to identify and maximize the ROI of innovative solutions in both health plan and provider verticals in Value Based and Fee for Service models- Helped lead growth strategy from early/mid-stage to exit (four times with two IPOs)
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Chief Customer OfficerBig HealthBoston, Ma, Us
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EvpWellinks Oct 2024 - PresentNew Haven, Connecticut, Us2024 Acquisition/Merger with Spire Health- GM / Corp Dev- Responsible for GTM and Partnerships Strategy to enhance market presence and drive growth.- Commercial Sales, Marketing, and Public Relations efforts to promote virtual-first cardiopulmonary care.- Overseeing Medical Device OPS manufacturing, patents, trademarks, and fundraising initiatives. -
Cco (Spire Health)Wellinks Jun 2023 - Sep 2024New Haven, Connecticut, Us2024 Acquisition. COPD drives over $50B in hospitalization costs per year and is the third leading cause of deaths worldwide. Spire Health serves as an extension to our partners by providing remote monitoring and longitudinal care, in the home, to individuals suffering from chronic cardiorespiratory conditions.Spire’s goal is to pre-identify cardiopulmonary deterioration, enabling earlier treatment, and thereby shifting care to less acute settings. We are the only digital health company coupling an FDA-cleared, scientifically validated, cardiorespiratory sensor with licensed respiratory therapists and nurses monitoring and engaging with patients virtually.- Responsible for Go-to-Market and long term strategy in Value Based Care models with Provider, Health Plan, Pharma, & Strategic Partnerships verticals.- Leading Product/Engineering Org, Demand Generation, Growth Marketing, PR/Communications, Lead Generation/Sales teams, Implementation team, and Customer Success (25+ FTE).- Launched first phases of GTM strategy through target market determination, product market fit, target persona messaging, vision, mission, brand identity, verbal expressions, target accounts identification (ACOs, IDNs, Health Systems, specialists, etc.). - Developed sales and customer playbooks. Deployed tools (Zoominfo, Outreach, MailChimp, Salesforce Sales Cloud) to support pipeline build of 39 new partnership opportunities in the first 60 days. Build(ing) the Marketing, Sales, and Customer Success orgs.- Leading pharma strategy to support incumbent, new entrant manufactures, & Hub Services.Lead generation stats: Pipeline growth 2 to 39: first 60 days, first close: ~45 days. $2.2M Pipeline in the first 6 months from 6 large delivery networks.Demand generation stats: Gained followers: +86%, Engagements: +3,975%, Impressions: +974%, Post Clicks: +2,782%, Overall Engagement: +279% increase. First partner press release & White paper.
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PresidentNeurotrack Jun 2021 - Jun 2023Redwood City, California, UsNeurotrack enables seniors, their families, and healthcare providers to efficiently assess and monitor brain health to identify and allow early management of cognitive impairment and brain function. Neurotrack’s solutions are built on scientific, research based digital technology and virtual therapies enabling convenient in-clinic and remote cognitive testing, counseling, and intervention.- Developed go-to-market and product strategy taking solution to market into healthcare and insurance verticals for B2B, B2B2C, and DTC.- Took product prototype to MVP, with healthcare wrap arounds (front, middle, and backend workflows) for deployment to first two health systems. Supported product roadmap based on initial launches.- Responsible for very first end-to-end (partnership & product strategy, contracting, implementation, and customer success) launches of strategic health system and insurer anchor partnerships.- First $300K+ milestone with projected additional $500k FY revenue (from the first two paying customers).- Led vision to agreement to execution with strategic health system customers (pilot and production). Responsible for product methodology and operations execution. - Built go-to-market strategy including target market analysis, product testing / market fit considerations, business development & sales, implementation, and customer success.- Drove strategic partnerships, pipeline growth, product roadmap, and execution directly in Health Systems & IDN clinics, Risk-Bearing Entities, and LTC insurers. -
Strategic PartnershipsAmwell Jun 2018 - Jun 2021Boston, Massachusetts, Us2020 IPO. The leading digital healthcare distribution and virtual care platform in the United States, connecting the nation’s largest health systems, health plans, providers, and employers for the purpose of both delivering and connecting healthcare ecosystems anywhere, at anytime.- Orchestrated Clinical, Product, Marketing, Professional Services, Customer Success, PMO, Client Services/Customer Support, BI, and Finance teams to develop, launch, and maintain innovative virtual care programs to Commercial, Medicare, and Medicaid populations for B2B, B2B2C, and DTC.- Accountable for $7M+ book of business to 30M+ lives with UHG (UHC, Optum, Rally Health) and Blues plans. Responsible for significantly more throughout Amwell.- Launched first-to-market Virtual Primary Care program with United Healthcare Commercial & Employers in addition to virtual urgent care and therapy with UHC Medicare Advantage. Deployed direct to patient telehealth provider solution to Optum Care Delivery Organizations.- Developed roadmap and launched additional solutions in virtual Behavioral Health (Tele-psychiatry and Tele-therapy), Population Health, Virtual 2nd Opinion, and integrations to health plans, health systems, and integrated delivery networks. Enabled partners and populations across the country, from Vermont to Hawaii, using both Amwell Medical Group providers and their own network/affiliated provider groups.- Integrated programs with 2nd Opinion, Employee Assistance Programs (EAP), Musculoskeletal (MSK), Remote Patient monitoring (RPM), PBM/medication distribution, remote testing, in-home labs, etc. with strategic partners. -
Director, Health Industries AdvisoryPwc Dec 2010 - Mar 2018GbNational healthcare management consulting Director transforming provider and health plan organizations with innovative, industry leading patient experience, operations, technology, and financial strategies. Part of the PwC Northeast Health Industries leadership team. - Led hospital and ambulatory business model transformation for large health systems in their pivot toward value-based care and reimbursement. Developed organizational structure, patient engagement strategies, workflows, key performance indicators, technology enhancements to meet future state goals and requirements.- Achieved top, Tier 1 annual performance score 6 out of 7 years. Responsible for business development and strategic partnerships, consistently closing and executing on $3M+ in one time and recurring revenue. Target expectation of $3M annual revenue. Pipeline exceeded $5M annually over 3 years.- Established internal business development and solution execution approaches. Developed and tracked quality and value metrics for client business as well as engagement economics. Responsible for scoping and pricing; delivering quality on time, on budget.- Focused on staff development, teaming, and culture including training, QA, real-time and bi-annual feedback. Formal coach to 10 Associates, Sr. Associates, and Managers. Informal coach to several more in the firm. -
Senior Strategic Account ManagerCare Management International Dec 2008 - Dec 2010Hoboken, Nj, Us2011 Acquisition. Pioneering care management and outcomes organization. Enhancing quality and efficiency of healthcare delivery through clinical and population health analytics, patient engagement programs, and global smart sourcing to commercial and Medicare plans, pharmaceutical, and provider groups.Reported to the President and Chief Operating Officer. Responsible for program design, business development, customer success, and delivery. Committed to overall customer success through design and execution of analytics driven clinical interventions, patient engagement strategies, and medical policy literature writing and review.- Utilized payer, pharma, and provider analytics to identify areas of clinical intervention and developed multi-channel outreach programs to support payers in educating patients and care providers (providers, nurses, families, case managers). Programs included Preventive Care Reminders, Discharge Follow Up, Disease Management Enrollment, Formulary Awareness, Drug Compliance Support, Chronic Condition Screening, ER Recidivism, and Drug Utilization Review.- Designed and implemented customer success and delivery models that streamlined services and improved internal scalability and quality of client services. Managed cross-functional on- and off-shore teams to ensure successful project implementation, quality and client satisfaction. Managed successful URAC Core 3.0 accreditation for the Massachusetts operating center. Served as the HIPAA privacy officer for the Massachusetts corporate office.- Contributed to success drivers includIng HEDIS score improvement, 85.2% completion of discharge follow-up resulting in 40% ER recidivism reduction with a 1.9:1 ROI, and 70% completion of chronic condition care screens. -
Senior Account Manager, Customer SuccessAthenahealth Aug 2006 - Dec 2008Boston, Massachusetts, Us2007 IPO. Performed key leadership role in rapidly growing Customer Success division of athenahealth.- Provided business direction to a strategic, complex, enterprise client base of over $6.6 million in annual, recurring revenue. Directed a staff of 10 Account Managers and Associates on the Northeast Team.- Developed and implemented a customer success plan for Client Operations in response to rapidly growing internal and external demands. Established guidelines for customer support by service level, size and complexity of client that resulted in improved internal scalability and both internal and external customer satisfaction.- Assumed role of interim Vice President of Client Operations during candidate search.- Achieved over 300% of quota in advancement of solutions to partner base. -
Project Manager, Professional ServicesAthenahealth Jan 2004 - Aug 2006Boston, Massachusetts, Us- Led the implementation of athenaHealth solutions for 34 small to Enterprise level provider groups and health systems in 16 states. Deployed solution to over 200 medical providers for approximately $2.3 million in annual, recurring revenue.- Provided implementation and consulting services to strategic athenahealth clients. Documented and presented recommendations to maximize client financial and operational efficiencies.- Managed cross-functional athenahealth and client teams to ensure completion of project deliverables and milestones. Key contributor to the development of athenahealth implementation process and methodology.
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Teaching FellowHarvard University Jun 2003 - Jun 2008Cambridge, Massachusetts, UsDeveloped a curriculum based on the latest concepts of digital strategy and its impact on company strategy for a class of approximately 30 students. Created a structured approach through the study of diverse business cases for the planning, execution, and development of cross industry digital business models. Presented digital initiatives and issues of flexibility, scalability, and global readiness. Stimulated students to develop new approaches to structure and strategy. Discussed business models, their implementation, and what factors lead to their success or failure. -
Senior ConsultantDxc Technology Jun 1997 - Nov 2001Ashburn, Virginia, UsGlobal Consulting and technology services company specializing in industry-specific technology solutions and strategic integration services.- Management Information Systems product development consulting
Aashish M. Skills
Aashish M. Education Details
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Harvard UniversityBusiness Administration -
Bentley University
Frequently Asked Questions about Aashish M.
What company does Aashish M. work for?
Aashish M. works for Big Health
What is Aashish M.'s role at the current company?
Aashish M.'s current role is Chief Customer Officer.
What is Aashish M.'s email address?
Aashish M.'s email address is aa****@****ail.com
What is Aashish M.'s direct phone number?
Aashish M.'s direct phone number is +185720*****
What schools did Aashish M. attend?
Aashish M. attended Harvard University, Bentley University.
What skills is Aashish M. known for?
Aashish M. has skills like Writing, Financial Advisory, Patient Portal, Consulting, Sales, Pwc, Students, Clinical Research, Sales Operations, Motors, Finance, Ehr.
Who are Aashish M.'s colleagues?
Aashish M.'s colleagues are Grace Fiori, Mark Woods, Berenice Franco, Kristen N., Tyler B., Hilary Mohs, Emily Peake.
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