Site Supervisor
Current• Create a strong relationship with property management and condo board members to understand the operational issues of the building• Support concierge staff by being their first point for site issues• Review reports / logs daily identifying any issues and update incomplete submissions• Display a professional image and courteous manner in client communications including phone, email, and face to face• Provide excellent customer service to guests, vendors, and building residents• Maintain a courteous, harmonious, but formal relationship with all residents and owners• Keep an up-to-date record and report on day-to-day operations as directed by the Company• Ensure building surveillance equipment/systems are working and accessible to staff• Ensure that the Condominium Safety and Emergency Procedures are followed• Create assigned reports for management• Resolve employee complaints or escalate to Area Manager / HR when necessary• Program and manage access control systems for the entire complex• Train, mentor and motivate staff within building / site complex, lead by example• Provide performance feedback to Area Managers on a regular basis• Work with Area Managers to ensure that contractually obligated services are met• Perform all other duties as directed by the Company or Manager• Maintain in depth knowledge of building rules & regulations, fire safety plan, building layout, fire alarm procedures and site post orders• Conduct in depth investigations by reviewing CCTV footage to determine access points and identify perpetrators in a timely manner• Regularly review cameras to monitor staff compliance with company policies• Prepare and submit quarterly performance reviews of site staff• Monitor employee performance and provide constructive feedback and coaching.
