- Assess clients needs and provide support and guidance, as well as information and referral services to newcomer immigrants, permanent residents, Canadian citizens, convention refugees, and refugee claimants, visitors, students, and foreign workers. - Offer interpretation services to newcomers to help them cope with day-to-day life. - Support clients in completing immigration and government documents such as permanent residence, work permits, citizenship applications, family sponsorships, OHIP applications, Canada Child Benefits, and other related forms.- Maintain client database to allow for updated information to better assist client needs. - Prepare reports regarding services used and clients interactions with the services.

- Managing and supervising 25 employees and volunteers, and 140 students- Creating and editing academic and school-related documents - Interviewing and hiring new teachers as needed - Providing teacher training and development. - Communicating with parents to address academic and disciplinary concerns

- Working as a supply ESL instructor at Trent University. - Preparing classroom activities and incorporating technology in different aspect to engage students. - Hold one-on-one meetings with students to provide feedback on academic work and progress.

- Compiled the online user manual for an interactive ebook targeting a wide range of audiences.- Tested software and provided feedback for developers to improve user experience.- Ensured software changes were regularly updated in the user manual, while constantly researching to ensure all technical information is accurate.

Worked as a full time teacher for Grades 6 and 7 in a British International School in Egyp

- Taught Arabic as a second language, Islamic education, and Quran to multicultural groups of students ranging from Grade 1 to high school on an average of 15 students per class.- Developed curriculum plans including benchmark assessments & tests.

- Assisted professors with updating undergraduate courses and researching scholarly articles in new fields of research. - Worked on designing tutorial exercises and developing research bibliographies to be added to future courses syllabi.