• 16+ years of experience in Telecom Domain with knowledge of Transport & Data layer networking. Contributed to multiple project deliverables across transmission O&M, installation & de-commissioning, testing and NOC operations of ISP & Enterprise Networks• 5+ years of experience technical project management of 70+ FTEs involving order management, quality control, SLA management, client escalation handling & resource staffing.• Strong skills in the areas of project management, people management, systems design, implementation, technical support, commissioning, training, troubleshooting.• I have good understanding of industry best practices like Agile Methodologies (Dev Ops, Kanban), ITIL for service Management and change Management.• 5+ years of experience in work on developing digital transformations solutions and specialized in Robotic Process automation.• experience in collaborating with multiple vendors and geographically distributed teams.• ITIL Foundation certified.• PRINCE2 Foundation & Practitioner certified.• Google certificate in Foundation of Project Management

I managed team working on Optimization of existing offnet circuits at transport level more towards less expenditure network as per the inputs provided by Customer. It includes designing the optimized path for a circuit under migration, tracking and completion of migration projects of all circuits under stipulated time limit. This work involves working on client proprietary OSS/BSS tools and network protocols LAN/WAN, Ethernet, TCP/IP, SNMP, VPN, SFTP, VLAN, VoIP, DNS, DHCP. This project incorporated network and infrastructure integrations to optimize IT infrastructure for performance, security and scalability. This project delt with basic framework of network design best practice such as defining requirements, analyzing existing network, designing local and physical topologies, testing and implanting network and monitoring and revaluation network that provides best performance in terms of optimized strategies, reduced latency, jitter, packet loss and bandwidth consumption.Roles & Responsibilities:• Design Implementation - Performing Transport Layer network path designs including low to high bandwidths• Work Assignments – Assigning received work among available resources considering skill matrix. • SLA tracking – Tracking End to End SLA of each work received & assisting team members to completed before due time.• Client Handling – Conducting 3 weekly calls with onshore managers, briefing them about weekly\monthly throughput trends, team performance & process improvements.• Working with coordinated with ASR ordering, network implementation & project management teams to ensure successful migrations resulting in monthly recurring cost $ savings, while ensuring no impact to customer• Creating process documents and amend them regularly based on customer requirements.• Mentoring teams and elevate productivity and utilization of each team members by designing and providing trainings.• Working on inventory systems (OSS/BSS) • Updating tracker with daily assignments

I worked with NOC team as L2 level support for customer trouble tickets, dealing with identifying faults in network path, resolving issue with network services, coordinating field technicians & assisting customers during trouble ticket time. This involved troubleshooting all severity of network issues involving LAN/WAN, Ethernet, TCP/IP, SNMP, VPN, SFTP, VLAN, VoIP, DNS, DHCP, Wi-Fi and cellular technologies. Major activities to be performed includes monitoring and analyzing various network application and systems is client proprietary tools, demonstrate expertise in network architecture, network protocols and trouble shooting. Collaborating with internal and external support groups, vendors, and service providers to diagnose and repair network issue was integral part of this work. Additionally, creating customer downtime reports, RAC- root cause analysis of any trouble, finding preventive and corrective measure was extended responsibilities. Roles & Responsibilities:• Working with Network Operation Control team as Technician• Working on trouble tickets, updating client about the process & keep tickets updated & closed on time.• Interacted with customers to collect information and find issues, pricing quality technical support and customer service.• Implemented, maintained, and repaired routing, IP switching, firewalls, and remote access protocols for multiple network devices across locations in US.• Monitoring and reporting alerts for remote infrastructure and applications using PuTTY and other client proprietary tools ensuring high availability and reliability of network services.• Performed transport part trouble shooting involving equipment • Understanding End-to-End network path, finding flaw areas, troubleshooting, or dispatching field technician to error locations (if required), coordination between field technician & customer.

Project Description: This project was for one of the US top Telecom Service providers.The project was dealing with Optimization of existing moving existing network path to less expenditure network as per the inputs provided by Customer. It includes designing the optimized path for circuits under migration, tracking, and completion of migration projects of multiple bandwidth circuits under stipulated timeframe.Designing network path as per scopeMaintaining optimal distance path so as to reduce signal delayFollow the process flow in order to implement designs on scheduleMaintaining Quality by implementing all quality parametersOptimizing Transport Layer Telecom network path in order to optimize delay. These network paths involved bandwidths ranging from basic to Ethernet (GIG-E) bandwidthsDesign network path on inventory systems (OSS/BSS)Working in sync with ordering, network implementation & project management teams to ensure successful migrations resulting in monthly recurring cost $ savings while ensuring no impact to the customers.Playing the role of SME to help new resources in the understanding of the process.Responsible for analysis of issues to resolve it.Issue Resolution – Assisting Team member is their daily activities by resolving issues

Project Description: This project was for one of the US top Telecom Service providers.The project was dealing with Optimization of existing moving existing network path to less expenditure network as per the inputs provided by Customer. It includes designing the optimized path for circuits under migration, tracking, and completion of migration projects of multiple bandwidth circuits under stipulated timeframe.Working with Network Management team as TechnicianDesigning telecom network path involving equipment like CISCO 15454, Ciena CoreDirector, Alcatel 1631 implementing minimal signal lossOptimizing Transport Layer Telecom network path in order to optimize delay. These network paths involved bandwidths ranging from low to high-level Ethernet bandwidthsWorking on inventory systems (OSS/BSS)Responsible for transport part trouble shootingWorking on trouble tickets, updating the client about the process & keep tickets updated & closed on timewhile ensuring no impact to the customer.Updating tracker with daily assignments & assisting reporting

Worked on Web tool development projectResponsible for developing HTML page, JSP, Java codes in struts frameworkMaintain Oracle datable on Tomcat serverDesigning High level module & performing module code designingKey Resource in Debugging & trouble shooting code