Amol Mate Email & Phone Number

Ostrava, Moravian-Silesian Region, Cz

Pune, Maharashtra, India

✔️ Responsible for the operative management of one or more services, including customer reporting and invoicing for IaaS, and PaaS.✔️ Contract and SLA fulfillment, profitability, quality, and customer satisfaction of assigned service(s).✔️ Customer key contact for all specific service(s) matters. Drive add-on sales within existing current delivery scope at the account✔️ Delivery quality and operations with customer segments/customer teams and Customer leads within C&I.✔️ Facilitated monthly metric reporting and service reviews with the customer and internal executives, highlighting provisioning and service assurance performance. ✔️ Improved Net Promoter Score (measures the willingness of customers to recommend a company's products or services) by 20%.✔️ Coordinated among multiple external stakeholders to gain consensus on significant project milestones and prioritization goals

Pune Area, India

✔️Main responsible and contact for service operations - delivery, quality, efficiency/costs, escalations.✔️ Excellent understanding of the service - service description, service design packages - processes, practices, and high-level understanding of technical & architecture background for the service, relation to other services.✔️ Keeping the service scope according to service description and service design package.✔️ Interface to service operations for customer units and other internal service customers for general service-related topics, not covered by other roles (COM, Queue Coordinator, Change Manager, etc.).✔️ Close cooperation with Product Manager, Service Architect, Technical Architects, Specialists, and other support roles (Change/Problem/Configuration/Incident Manager, etc.).✔️ Participation in regular service steering meetings with the Product Manager and Service Architect (weekly/biweekly/monthly).✔️ Participation in the service description and service design package creation & updates, providing inputs for service development.Approver/Publisher of Knowledge Base articles.✔️Service Quality & Improvements• Proposing improvement actions based on (regular) analysis• OLA/SLA fulfillment• Major incidents• Problem reports• Technical team inputs• Automation gaps• Capacity - fit for current and future needs (e.g. removing unneeded idle)• Processes and procedures• Other sources• Maintaining a list of service improvement actions, planning, and execution.✔️Vendors/Suppliers Management & Investments• Cooperation with procurement• Preparing more minor investment proposals and ordering - investments related to operations - capacity increase, small HW/SW/other• Operations related purchasing outside the investment process• Reviewing and approving complex investment proposals in relation to architecture/product/strategy from an operations perspective - investments about major renewals, product changes etc.

Pune, Maharashtra, India

✔️ Responsible for the operative management of the assigned delivery/delivery area including✔️ Contract and SLA fulfillment, profitability, quality, and customer satisfaction of assigned continuous service(s)✔️ mobilizing the needed resources across Tieto for customer deliveries• managing the service team(s) allocated from various Service Practices (including employee performance management)✔️ Continual service improvement Guiding the team, sharing customer and business insights and knowledge.End-2-End responsibility of the service and value delivery.• Ensure customer’s needs, plans, requirements, and perspective of service are well understood, documented, and approved both in reactive and proactive ways✔️ Ensure good relationships exist between the Tieto and customers✔️ Ensure targeted levels of customer satisfaction are met, as the indication that Tieto is meeting the customer’s requirements✔️ Identify technology trends and make sure customers are aware of technology-enabled opportunities✔️ Capture the demand of new and existing customers through a pattern of business activity identification and analysis✔️ Ensure that services are designed and delivered to meet the patterns of business activities and the ability to meet business outcomes.✔️ Work with capacity management to ensure that adequate resources are available at the appropriate levels of capacity to meet the demand for services, thus maintaining a balance between the cost of service and the value that it achieves✔️ Anticipate, prevent and manage situations where demand for a service exceeds the capacity to deliver it.✔️ Responsible for the operative management of the assigned delivery area including SLA & OLA fulfillment, quality and customer satisfaction of assigned continuous service(s)

Pune Area, India

Responsible for IT operations management, with a focus on global network services management. Gathers and prioritizes technology and customer requirements set the vision and manages deliverables including design, road maps, operational plans, testing, maintenance, and execution. Works closely with technologists, architects, business stakeholders, customer relationship partners, vendors, and subcontractors to ensure customer satisfaction goals are met and product services meet Operating Level Agreements/Service Level Agreements. Responsible for direct supervision of the network operations team.Responsibilities:✔️Lead work with Network & Engineering to develop documentation standards for technical designs, network operational run-books✔️Develop prototypes and evaluations of new infrastructure built in preparation for deployment.✔️Verify technical accuracy and consistency of configuration changes made by other network engineer’s staff during the infrastructure build process.✔️Lead in capacity planning, tuning, and network infrastructure planning in the data center and define standards for the network & security.Participate in planning and execution of maintenance windows as needed as an escalation resource.✔️Lead and build a network team of excellent professionals towards growth and team functionWrite change logs, change control forms, and knowledge base documents to improve operations and contribute to the development of process improvements.✔️Responsible for day-to-day 24x7 network management of all Development, Test, Stage, and Production network infrastructure in a fast-growing and dynamic environment✔️Manage crises, and deployments and participate in an on-call rotation duty manager role.

1. Provide our team with the company’s vision and the objectives of all projects.2. Create an environment oriented to open communications, creative thinking, cohesive team effort and workplace trust.3. Lead by example (be a role model) 4. Manage, train, and help the development of team members; help resolve any dysfunctional behavior5. Attempt to achieve team consensus and create win-win agreements wherever possible6. Lead problem solving and collaboration7. Keep discussions focused and ensure decisions lead toward closure8. Build and foster healthy group dynamics9. Assure that all team members have the required education and training to effectively participate on their assigned project.10. Acknowledge and reward team and team member accomplishments, as well as exceptional performance11. Lead creativity, risk-taking, and continuous improvements in workflow.12. Manage 40+ datacenter for Sungard remotely and work as part of the Technical Operations Center (TOC/NOC) in the SAS Incident Management team.

✔️ Primary responsibilities include - Handling Incidents, Service Requests, and problems, Register Incidents and Service Requests as per defined metrics and service level requirements, Investigate and diagnosing Incidents, attempting to resolve them or escalate/refer them to someone who can, based on defined metrics and agreed on service levels. Log and update the Incident investigation and diagnosis. Monitoring the status and progress towards resolution of all open Incidents, Ensuring correct information is logged before the closure of Incidents, and Participating in daily/weekly/monthly status calls with Clients.✔️ Manage 40+ datacenter for Sungard remotely and work as part of the Technical Operations Center (TOC/NOC) in the Sungard Incident Management team.✔️ Planning and implementing changes in Sungard and customer environments for the purpose of network optimizations✔️ 12x7 rotational on-call support, including escalation to Emergency Response Team (ERT), driving Root Cause Analysis (RCA), Preventative action follow-through, and participation in weekly operations reviews.✔️ Provide Tier 1 & 2 Support to Cisco routers and Switches, LB (mid and high end), Pix/ASA Firewalls, Juniper Netscreen Firewalls, Checkpoints, and F5 load balancer.✔️ Participation in all ongoing Network infrastructure initiatives including Firmware/IOS upgrades, Hardware Technology Refreshes, Security hardening, and Enterprise Monitoring process improvements.✔️ Implement Network security policies and procedures, in line with the Client's objectives.✔️ Adherence to all Network build standards and final certification of all new hardware implementations through a formal team Operational Readiness reviews✔️ Interaction with 3rd party vendors, Client Teams, and senior onsite Systems Engineers as necessary to optimally perform job responsibilities✔️ Detailed reporting on the status of trouble tickets and building projects through defined processes.

✔️Exchange server configuration, upgrades, and troubleshooting ✔️Adds and Changes to Exchange Global Address Book, Distribution lists, Wizards email ✔️Verifying Exchange server backup/restores and logging ✔️Manage Exchange Anti-Spam, Anti-Virus filters ✔️Maintain Custom Recipients and Text Paging ✔️Managing public folders. ✔️Manage Mail Servers, VOIP, LCS, and other means of communication✔️Add and verify that users have access to mail and other services✔️Ensure Mail, Phone, Instant messengers, and VOIP devices are working properly ✔️Real-time, offline and online monitoring of the services✔️Plan, research and investigate how better to improve our current Infra. ✔️Prevent communication facilities' misuse✔️Identify bottlenecks and suggest a remedy✔️Be pro-active and vigilant against possible points of service disruption✔️Update components, apply patches, and service packs to Exchange and LCS✔️Do cross-training and identify weaknesses and improve on them✔️Monitor and survey end-user satisfaction by doing random surveys including but not limited to just essential services✔️Keep security software updated and ensure the latest components are in place✔️Meet Electronic Communication privacy standard (ECPS) and other standards✔️Routers configuration✔️ASA (Firewall) configuration✔️Switch and VLAN configuration ✔️Switch maintenance and warranties✔️Working with customers to set up VPNs✔️Managing near about 100+ VPN Tunnel ✔️Issues related to connectivity to the sites.✔️Resolve routing and bandwidth issues between Sites on the router level✔️Internet connections at and provide backup connections✔️Updating Cisco Devices warranties and Smart net renewals✔️Upgrading Routers, Switches, Firewalls, and Wireless devices.✔️Wireless network setup and configuration at all offices✔️Create new Connections and resolve connection issues✔️Designed a system to solve the network congestion issues during peak network usage

✔️Configure/Monitored over 200 production servers and provided status reports on daily activities✔️Built and configured various NT/2000//2003 servers and array storage units for production use✔️Used NT utility to analyze performance issues on disk I/O, network, CPU, and memory usage ✔️Troubleshoot TCP/IP and WINS-related problems✔️Administrated and maintained an FTP server that runs Serv-U ✔️Provided technical support on hardware and software to remote production sites✔️Collected and generated weekly statistical data for company executives and network management✔️Provided hardware and software support to corporate users and IT staff✔️Troubleshoot network connectivity issues such as DNS, WINS, and DHCP✔️Assisted in the process of departmental projects from inception, implementation, and turnoverHardware: Cisco 6000/5000/2900/1900 Series Switches with MSFC/MSM/RSM modules and 2500/7200/2600/2500/1720/1605 Series Routers, Cabling Systems Testing and Measurement, Modems, Ethernet Single & Multiport Network Cards, Compaq Servers: 8500/ML380/ML370/1600, Workstation and Laptops, IBM Servers, Snap Servers, Hubs, Switches and Laptop, Toshiba Servers and Laptops, HP Servers, Compaq RIB, Dell Server, and Laptop, Pix Firewall 525, VPN Concentrators, IDS sensors. Sonic Wall, Linksys Firewall, FireWire and USB, Laptops, PDA’s, Shiva Remote Access, Check Point family (NGX, R6, R5) – Nokia IP 350, CISCO PIX 505, 525, ASA 5505,5510,5520,5540, Sonic wall 300, 170

Bachelor'S Degree, Computer Science, Second Division

Mca, Computer Science, 1St Division

Diploma, Computer Science, Diploma In It

Master Of Computer Applications - Mca, Computer And Information Sciences And Support Services, A