Amol Satav Email & Phone Number

Pune, Maharashtra, India

Accepting Major Incident candidate.Responsible to validate impact and urgency of the proposed Incident.Initiate and lead the major incident bridge and share invite to all requiredresources.Responsible for communicating with the Incident Process Owner.Providing timely updates to all stakeholders and clients.Providing communication to all clients and management begin from 'initial'‘active' and 'resolved’ communication mails Objective Summary Experience.Responsible… Show more Accepting Major Incident candidate.Responsible to validate impact and urgency of the proposed Incident.Initiate and lead the major incident bridge and share invite to all requiredresources.Responsible for communicating with the Incident Process Owner.Providing timely updates to all stakeholders and clients.Providing communication to all clients and management begin from 'initial'‘active' and 'resolved’ communication mails Objective Summary Experience.Responsible for the effective implementation of the process "IncidentManagement" and carrying out the respective reporting procedure.Send periodic updates to the User community as per the Incidentcommunication process.Represent the first stage of escalation for Incidents.Creating emergency technical change in Service now for technical team tofollow up on actions taken.Take confirmation from the support team that the client issue is resolved.Coordinate post-implementation monitoring and confirmation of successfulresolution.Anchor the Major Incident Management bridge and drive the discussion toclosure.Sending invite to concern technical teams and client team for dailyoperations meeting to discuss issue further with company leadership.SLA management.Support on-call during patching/upgrade activity.Responsible for PRB/PIR creation. Show less

Accepting Pre-Mi's.Responsible to check if MI meets its criteria.Initiate and lead the major incident bridge and share invite to all requiredresources.Providing timely updates to all stakeholders and clients.Providing communication to all clients and management begin from 'initial'‘active' and 'resolved’ communication mails Objective Summary Experience.Responsible for the effective implementation of the process "IncidentManagement" and carrying out the respective… Show more Accepting Pre-Mi's.Responsible to check if MI meets its criteria.Initiate and lead the major incident bridge and share invite to all requiredresources.Providing timely updates to all stakeholders and clients.Providing communication to all clients and management begin from 'initial'‘active' and 'resolved’ communication mails Objective Summary Experience.Responsible for the effective implementation of the process "IncidentManagement" and carrying out the respective reporting procedure.Send periodic updates to the User community as per the Incidentcommunication process.Take confirmation from the support team that the client issue is resolved.Coordinate post-implementation monitoring and confirmation of successfulresolution.Anchor the Major Incident Management bridge and drive the discussion toclosure. Show less