Responsible for day to day operations of the facilities function of GVK One Mall spread over 6 lakh Sq.Ft area, ensuring timely & efficient support to all employees & operations to maintain the Mall with high standard of cleanliness and its equipment in good order and repair.• Continuously monitor and better the tenant mix to meet changing needs & target customer profile of the mall.To find, select best retail brands and negotiate to conclude rentals, leases and assignments.To try and maintain 100% occupancy. Gather & analyze the sales performance of brands in Hyderabad & other cities and keep abreast with the market trends in the subject.

Ensuring team achieves highest revenue and customer satisfaction scores by enrolling more and more members by up selling.Ensuring high level of motivation across within the team by organizing internal R & R Awards, setting up a benchmark for performance, empowering the agents, leading the team towards achieving a common goal.Conducting need based training. Attrition management.

Ensure the smooth day-to-day functioning of the banquets.Managing operational functions like pre-shifts staff briefings, creating the duty roster and shift management ensuring adequate staffing at any given time.Maintain constant guest contact, build relationships, solicit feedback and monitor the GSTS for the banquets.Prepare monthly reports on the performance of the banquets.Ensure that all the operational standards set for all the equipments & processes are followed.Manage staff performance, identify their training needs and facilitate trainings.Stay informed about local, national and international best practices/trends in food service, interior design, technology and entertainment in F & B.Ensure that the outlet procures the best quality crockery, cutlery and other equipments.Continuously improve and innovate upon product and services to achieve a larger market share and retain regular guests of the restaurant and the Banquets.Implement systems and procedures that achieve higher cost efficiency.