Responsible for providing guidance, consultation and strategic recommendations to internal business partners who are required to perform Information Security Risk assessments for new/prospect third parties (pre-contract due diligence) and ongoing oversight for existing third parties (post-contract due diligence).Responsibilities:Coordinate with management teams across the American Express Enterprise-Wide business units to plan, develop, align, and execute strategies to meet Control & Compliance goals. Manage portfolio of 1100+ third parties with multiple business point of contacts spread across APAC, EMEA & US regions to facilitate pre and post contract information security risk due diligence.Make recommendations to third parties and assist in gap remediation for gaps identified during the risk assessments, resulting in enhanced controls and reduced risk. Manage & coordinate governance of Business-Critical Engagements & Assessments in partnership with Information Security Office to improve collaboration between stakeholders and enhance existing processes. Relationship Manager for TruSight (Assessments-as-a-Service model) co-founded by American Express. Drove adoption of TruSight as a preferred External Assessor for AXP.Project Management Lead to support all internal/external audits & manage gap remediation efforts within defined timelines. Define and develop appropriate risk measures for ongoing reporting of program effectiveness. Redefined Weekly Ops Reporting for the Information Security Risk Program which led to increased efficiency & timely completion of risk assessments.Support OpEx Management to provide monthly updates to Senior Leadership Team on YTD on Op Ex vs allocated budget to assist leadership team make informed decisions.Manage team of 6 – 8 Risk & Information Security Professionals, overseeing hiring, training, performance reviews, engagement, and growth of employees.

Responsibilities:Managed delivery related to multiple functional areas across Operational Excellence sphere of work - Vendor Oversight (3rd Party Management), Enterprise Resilience, New Product Approval, User Access Certification, Data Loss Prevention, and Issue Management.Performed comprehensive analysis (both qualitative and quantitative) and development of dashboards for timely reporting of risk escalations to Leadership/Risk Committees.Made recommendations and assisted in implementation of changes to strengthen processes, procedures and compliance resulting in enhanced controls and reduced risk.Responsible for goal setting, performance reviews and development plan for a team of 12 direct reports.Maximized performance by monitoring daily activities and mentoring team members and cross training to ensure team agility, resiliency, and performance.

Responsibilities:Responsible for providing consultation and service to business units, individuals, and teams on Anti-Corruption Due Diligence (ACDD) Risk Pillar.Assisted in closure of open Internal Audit Group (IAG) findings by planning, designing, and scheduling phases for Information Security Risk Pillar.Updated operational methods, documented standard operating procedures, developed reporting and compiled data to improve efficiency.Responsible for providing education and awareness to internal business units, team members and stakeholders as required.Defined and developed appropriate risk measures for ongoing reporting of program effectiveness.Executed regular process updates to reduce discrepancies and enhance existing controls based on Regulatory/Audit Observations.Responsible for Goal setting, Performance reviews and development plan for all direct reports.

Responsibilities: Execution and implementation of Global Collections best practices across global partner network.Responsible for sizing, process mapping, and implementation of projects that impact Global Collections organization.Drive initiatives to ensure that Global Collections organization and all agencies adhere to American Express regulatory requirements.Define and track process adherence metrics across markets and agencies.

Responsibilities: Lead a team of 20 Fraud Protection Analysts.Responsible for delivery of all customer and shareholder metrics as per goals.

Responsibilities:Provide subject matter expertise, coaching, mentoring, feedback by monitoring case review samples for Training, Ops Teams.Analyze site performance to identify opportunity areas and working with training/operations to eliminate same.

Responsibilities:Ensure collections on Card Member accounts through inbound/ outbound telephone contacts, maintain quality, contact rate and collections.

Responsibilities: Responsible for taking inbound calls for dell customers & help troubleshoot issues related to their laptops/desktops.