Amol Shinde Email and Phone Number

* Asset manager for Mumbai - Zenia & Spectrum (~2 lac sq ft) & Pune - ElevenWest (~1 lac sq ft)* Successfully opened more than 8 WeWork buildings at multiple locations in Mumbai & Pune.* Key account retention/renewal and asset manager for ~ 500 accounts - accounts including global enterprise companies and high growth start-ups, consumer accounts (metrics - customer satisfaction, member experience, revenue/account/member)* Equipped in managing each location's operational efficiency, revenue & profitability (EBITDA management) - P&L management * Led on-site teams with strategic OKR goal setting to manage revenue goals and targets* Recommend best practices, including but not limited to, community management, sales, operations, events, training, and member experience on a company-wide level.* Training and Mentoring through close observations of the team members and regular one-on-one discussions regarding their progress and expected outcomes.* Work closely with the Operations, Product, Design, Marketing, Finance & HR teams to ensure the effective functioning of the building and adequate support to the team members. To complete their tasks in a timely & efficient manner.

Operations:• Contributing to managing the day to day operations of the building. • Introduce & handle food vendors for the building.• Supervise the upkeep & maintenance of the building. • Generate new ideas for area set-ups to boost member ease and connections.Member Service & Relations:• Derive knowledge of every member’s company profile by building a good rapport andthrough engaging conversations.• Connecting various members for business as per their company profiles and areas ofoperation.• Ensuring maximum member satisfaction through resolving their issues well within thestipulated time & finding appropriate services for their needs.• Hold meaningful conversations with members to understand their needs, interests &special days to enhance their experience in the building.Events:• Curating events for external attendees and members to encourage networking and bonding and to boost the brand.• Delivering high-quality events to ensure member retention through experience.• Supervise the planning, production, logistics & vendors for every event.• Maintain and develop member & vendor relationships.• Maintain a well-qualified pipeline of prospective managed services for future eventsSales:• Generate leads through networking at various events in the city• Focusing on delivering a perfect tour of the building to ensure the prospect truly feels the positive vibes, appreciates the beautiful spaces, experiences the utility of the services provided and fully understands the benefits of being in such collaborative & inspirational place. • Assisting the sales team in generating leads and ensuring new member sign-ups.• Using building events to generate leads and boost networking opportunities.• Building a good rapport with the members to understand expansion or movement needs and to ensure referrals.

• Customer Service: Consistently maintaining high customer satisfaction levels through the provision of world-class services & quick and satisfactory resolutions to client issues if any.• Operations: Controlling & maintaining Centre Debt.• Opening and Set-up of New centers (Chembur & Ahmedabad).• Worked as an Acting General Manager in the absence of one.• Vendor Management & Identification of Cost Effective & Quality Vendors.• Built a Centre of Occupancy of approx 50% from scratch. Maintaining optimum occupancy on a monthly basis.• Supervision & Control of other center operations.• Sales: Generated a Revenue of Approx 50 Lakhs through 40 deals &• 90 Workstation over a period of 1.5 Years.• Lead Generation. Maintaining Renewal Sales.• Identifying & Analysing needs & Offering AppropriateSolutions

• Leading a team of 18 people including Guest Service Co-ordinators & the Bell Desk Associates to ensure world-class service and to create a “WOW” at every step.• Supervision & Execution of well co-ordinated Check-Ins & Check Outs for the Hotel Guests.• Handling of Guest Complaints & Providing Quick Resolution.• Preparation & Maintenance of Daily Reports for the rooms division.• Ensuring High quality of Service & Rooms in co-ordination with the Housekeeping Dept.

• Ensuring smooth Check-Ins & Check Outs for the Hotel Guests.• Preparing Rooming List as per guest preferences and Reports from the Housekeeping Dept.• Pro-active Billing to enhance guest experience upon check-out• Identifying & Rectifying Discrepancies in the various reports & supporting submitted by the Food & Beverage & Housekeeping Dept.