Amol B

Amol B Email and Phone Number

CRM Manager (Systems and Operations) @ Danone
Sydney, NSW, AU
Amol B's Location
Sydney, New South Wales, Australia, Australia
About Amol B

•More than 14 years of experience in Pharma/Healthcare (IT) and technical proficiency in Data Analysis, Data Quality Management, and end-to-end CRM platform management including Salesforce, Veeva, MI NICE, OCE (Mi and OCE are IQVIA Salesforce based system) •More than 5 years of extensive experience working in the United States and 6+ years in Australia•Experience in implementation, Administration, Data management, and troubleshooting of multiple CRMs (Veeva Salesforce, NICE MI, OCE Salesforce, Repsly etc.) and BI systems, including migration of data/functionalities between systems.•Develop the salesforce.com implementation, integrations and assist with ongoing developments/CRM system enhancements.•Salesforce.com management, support customer segmentation process, territory analytics and report development. •Maintain data quality of the systems, including their structures, analysis, preparing files/reports and providing guidance on data capturing.•Advance data Analysis experience using SQL, Advance Excel, Salesforce CRM, Informatica MDM, MS Access, Excel Power query.•Performed data analysis with complex and large amounts of multisource data, includes data verification and presenting data in charts, graphs and tables format using Tableau, Power BI and MS Office.•Extensive data knowledge of healthcare and pharmaceutical domain comprising of Clinical data, Patient data, Commercial pharma, Sales & Marketing data, Healthcare provider and Payer data•Proficient in developing Test Plans, preparing Test Data and experience in UAT, SIT, Functional, Regression and End to End Testing•Excellent communications skills and interpersonal skills sustain good camaraderie with team members and well maintain rapport with client and senior members in organization•Excellent client relationship / stakeholder management skills with strong ability to extract / elicit change requirements / problems in business processes.•Worked for various high-profile organizations such as Pfizer, Johnson & Johnson, Amgen, Otsuka Pharma, IQVIA & Danone Nutricia

Amol B's Current Company Details
Danone

Danone

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CRM Manager (Systems and Operations)
Sydney, NSW, AU
Website:
danone.com
Employees:
67441
Amol B Work Experience Details
  • Danone
    Crm Manager (Systems And Operations)
    Danone
    Sydney, Nsw, Au
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  • Danone
    Crm Manager (Systems & Operations)
    Danone Aug 2021 - Present
    Sydney, New South Wales, Australia
    •Act as Salesforce/CRM SME within the Commercial Excellence department and responsible for managing end-to-end CRM Operations and Systems for Danone ANZ•Managing BI platforms that are developed in .net technology and Power BI.•Making sure that all our salesforce platforms such as Salesforce, Salesforce marketing cloud & Veeva CRM are always stable, and their functionality is maintained throughout for all internal and external users•Accountable for identifying gaps within our systems (Salesforce and BI) and focus on continuous improvement in components, solutions, best practices, and delivery to drive business value for stakeholders•Strong understanding of system workflow as well as project management principles. •Experienced in implementing new CRM and BI systems including migration of legacy systems for multiple teams. •Strong vendor management skills (local as well as offshore based) for all customer-led systems/projects that include customer master, insights, and critical capabilities such as data, Salesforce, and API development.•Share best practices and tips on CRM usage, including training, and documentation of processes, policies, work instructions and configuration.•Assist business/global stakeholders (Danone & IQVIA) to manage CRM related delivery outcomes, time frames and change management processes.•Work with the National Sales Manager and National Key Accounts Manager, to assess and support sales resource allocation including territory alignment initiatives and channel management.•Generate KPI dashboards/ insights from all data sources and translate into commercially relevant information for decision-making.
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  • Danone
    Veeva, Salesforce, Master Data Management, Crm & Sfe Data Analytics Specialist
    Danone Feb 2018 - Jul 2021
    Sydney, Australia
    •Administration, Data management and troubleshooting of all types of CRM systems (Veeva Salesforce, NICE MI, OCE, Repsly).•Overall salesforce management (workflow management, validation rules, assignment rules, approval processes, reports and dashboards, custom objects/fields, case management).•Reconciliation and mapping of data sets for CRM migration.•Analyze data and execute data migration strategies for CRM implementations and integrations.•Build insights from all data sources and translate into commercially relevant information for decision-making.•Deliver monthly sales and activity KPI reports and dashboards to key stakeholders.•Drives robust and evidence-based analytical approaches to understanding SFE & efficiency to identify and address areas for improvement.•Maintain relationships with multiple data providers (IQVIA OneKey data), CRM vendors (IQVIA, Veeva) and 3rd party agencies to ensure all deliverables are accurate, timely and resolve data queries.•Supporting territory analytics and report development to provide actionable insights for field force and sales management.•Support implementation of Integrated Multi-Channel Marketing and Sales platform and engagement throughout organization.•Build, customize and deliver reports and dashboards from CRM Salesforce and Business intelligence tool for various teams.•Data Analytics – understand not only the data obtained but how to utilize that to create a more effective tool for the business. •Deriving insights from existing data, perform deep drive analysis and investigations on multiple datasets
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  • The Janssen Pharmaceutical Companies Of Johnson & Johnson
    Senior Consultant - Master Data Management & Governance
    The Janssen Pharmaceutical Companies Of Johnson & Johnson Sep 2015 - Jan 2018
    New Jersey, United States
    •Reviewed and analyzed data from multiple data sources that contributed to MDM•Responsible for importing, transforming and validating data for operational decision making•Write SQL queries using SQL joins to fetch customer data, commercial data, sales data from MDM and Salesforce database for data analysis•Perform data mining, data scrubbing and data analytics on datasets within multiple databases such as Toad for Data Analyst and Toad for Oracle•Performed data analysis with complex and large amounts of data, includes presenting data in charts, graphs and tables format. •Used Data Manager, Merge Manager in Informatica MDM to work with over and under merges and update the master records•Ensured data is consistent across all systems (MDM/ Veeva Salesforce) and communicated data inconsistencies, issues and observations to data owners and stakeholders•Developed and maintained policies and procedures as per compliance guidelines•Responsible for delivery management, Quality assurance, User acceptance testing and root cause analysis of source data issues•Participating in regular teleconferences with the client, status reporting, team meetings and data and report reviews and overseeing quality management
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  • Otsuka Pharmaceutical Companies (U.S.)
    Lead Consultant - Master Data, Data Qaulity And Governance
    Otsuka Pharmaceutical Companies (U.S.) May 2012 - Aug 2015
    New Jersey, United States
    •Active participation in setting up the Data Management, Governance and Stewardship framework•Modified and maintain customer data in customer master/MDM data management system•Experience in writing SQL queries for selecting, updating and inserting data•Worked directly with clients in managing their requests, understanding their requirements and coordinating with the team to ensure tasks were completed as per SLA’s•Create and maintain SOP’s for the Data analysis and Data Management activities•Working with third party data vendors like MedPro, IMS, SHS and NPI for data quality / integrity assurance•Responsible for extracting commercial and sales data and creating / generating weekly, monthly, quarterly reports to be submitted to the client•Review and Verify project deliverables to ensure that client’s specifications are met, including timelines and quality•Worked with business leaders and stakeholders to understand and document business requirements and acceptance criteria for agreed business priorities•Performed ad-hoc activities such as creation of data files for data analysis, data mapping and QC
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  • Amgen
    Consultant - Master Data Management/Data Analytics
    Amgen Sep 2010 - May 2012
    California, United States
    •Data Scrubbing / Matching, ensured correct ingestion and loading of interface data from External Vendors.•Coordinate with Internal Clients and the Field Force regarding customer data enhancement/updates, and customer data issues and resolutions.•Resolve all inquiries generated for customer data related issues in MDM data management systems•Performed data analysis, validation and generate weekly, monthly and quarterly reports for business stakeholders•Generating reports such as Annual Reports, Listings, Summaries and Graphs using programming in Base SAS and PL/SQL•Review weekly quality assurance reports for data inconsistencies and/or discrepancies.•Develop, analyze and report department productivity statistics for trend analysis and workload projections•Responsible for coordinating content and leadership between the client and offshore team, tracking efforts, defects, quality of deliverable and creating project related documents
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  • Ims Health
    Data Analyst
    Ims Health Jun 2008 - Aug 2010
    New Jersey, United States
    View
  • Pfizer
    Statistical Programmer
    Pfizer Nov 2005 - May 2008
    Mumbai Area, India
    View

Amol B Skills

Metrics Reporting Consulting Requirements Analysis Client Relations Salesforce.com Work Allocation Data Management Data Stewardship Clinical Data Management Data Validation Data Analysis Sales Operations Data Governance Rfp Generation Business Analysis Data Verification Team Management Life Sciences Data Quality Manage Client Expectations Client Co Ordination Standard Operating Procedure Onsite Coordination Onsite Offshore Delivery Model Microsoft Office User Acceptance Testing Microsoft Excel Ims Data Pl/sql Master Data Management Microsoft Certified Professional Requirements Gathering Sql Pharmaceutical Industry Healthcare Industry Informatica Project Delivery

Amol B Education Details

Frequently Asked Questions about Amol B

What company does Amol B work for?

Amol B works for Danone

What is Amol B's role at the current company?

Amol B's current role is CRM Manager (Systems and Operations).

What schools did Amol B attend?

Amol B attended University Of Mumbai.

What skills is Amol B known for?

Amol B has skills like Metrics Reporting, Consulting, Requirements Analysis, Client Relations, Salesforce.com, Work Allocation, Data Management, Data Stewardship, Clinical Data Management, Data Validation, Data Analysis, Sales Operations.

Who are Amol B's colleagues?

Amol B's colleagues are Elisa Gervoni Ribeiro, Ana Trotta, Julia M., Shweta Gupta, Marta De Las Heras, Mauro Mayor, 丷noori༺𒆜꧂꧁𒆜༻ahmed乛raza_khan.

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