Managing Partnership & Alliance to Drive the Revenue Growth across MDM ,Data Analytics, Digital Transformation and Managed Service Portfolio

Spearheading the Large & Complex Deployment as Program Director for SD WAN & Managed Security Customer Cloud Workloads of Azure & AWS onboarding to SD WAN. POC/UAT/ORT of Business-Critical Applications

Lead Manage Global Service Delivery NPS: SD Detractor RCA and Improvement Actions, Dipstick & NPS Survey Awareness Training/CultureMVP 1-3-30 , NPI (New Product Initiative) Process Alignment-Improvement , Exceptions & workflow design of new Product/Feature Realizations for UCC Webex & SD-WANRevisit Service Acceptance Process & Criteria overall SD, plug in Hygiene and practices to reduce the delay in Revenue Realization.Revenue Acceleration initiatives by Devising and implementing policies, processes, and controls to improve early Revenue RecognitionSpearheaded special projects to Reduce Revenue Leakage due to delayed Service commissioning and Backdated Customer Acceptance issues

Served as Team Lead for the deployment of UCaaS & Enterprise Voice Solutions Globally. Ranging from GSC (SIP Trunking) Inbound & Outbound Managing white-label partner relationships for projects with CISCO, PGI, TTSL and Globe Telecom- Philippines Partnering with clients, vendors, Engineering Products and Top Management for evolving strategic vision, driving change, agile transformation, building Service Delivery Infrastructure roadmap aimed at taking ahead GTM strategy for new Products and feature Introductions.Reported on Project /program Status to all Stakeholders through Dashboards/ Reports/ Project Walkthroughs for critical decision-makingProvided Support to the Sales/Marketing Team in formulating Pre-Sales, GTM Strategy, customized Products and Services Delivery Roadmap for corporate / enterprise customers. Building POCs, UAT, ORT to derive benefits by optimizing the Delivery Lifecycle

Managed day-to-day planning, optimization, and performance management of Service Operations to effectively meet SLAs, TAT and VOC goals. Monitored network traffic growth and proposed network performance optimization and coverage planning of the network Drove efforts for Continual Service Improvements/ Process Standardisation. Devising and implementing policies, processes, and controls to improve operational efficiency, reduce outages, monitor compliance, manage risks, and attain best results C-Level Engagement in Escalation Management, Service Uptime Improvement, Network Resiliency and Service Redundancy planning and implementation for the Largest Call Centre, Support Centre,BPO and KPO as well as premium Voice Service across the Globe Oversaw Multi-Vendor-Partner, Continental Voice Supplier and Service Provider Relationship Management via POI performance management to ensure maximum uptime E2E for Global customers delivering millions of Voice minutes Globally Led Managed – Emirates Airlines Support for their Managed Service Desk under Premier Partner Management Maintained Platform and Network Uptime by managing Network and Service KPI through Fault Management, Performance Management Built and managed While Label Partnership for Operations with Globe Telecom, PGI and TTSL for Conferencing and International Voice Accomplished Revenue Generation/Enhancement for Key Accounts through consistent review, improvement actions and solutions as per customer business requirements and building resiliency

TRM -Technical Account Management Lead for TCL Enterprise and Carrier Customer GloballyActing as an Interface between Global Account Team & Country Resource ,Stake HoldersProactive & Reactive N/W Audit, Re-Engineering of Customer Services contributing chronic issues and repeat faultsStandardize Service Performance Reporting , RFO,RCA & PCA for TCL Enterprise & CarrierRepeat Fault Analysis, Resiliency, Redundancy Planning & Implementation as Technical Mana

Key Accounts Management covering Service Assurance ,QBR ,MBR Reviews from Technical Service Performance standpoint-Tech CheckEstablish a project office and staff with resources from different Reliance organizations with the requisite skills. organizing and managing Site engineering, site preparation, equipment staging installation, Customer service delivery

SDH-DWDM Backbone RolloutBSNL & Private Telecom Operator UASL POI rollout for PSTN Switching and Transmission for 3 LDCA,19 SDCA.Public Relations & Liaoning with BSNL,MTNL and Other Govt. Authorities for the CDMA & Wireline UASL Rollout.Government Liasoning & DoT persuasion for Service Launch Compliances and Activations

Responsible for design, Planning and implementation of the Fiber and Copper Plan for Wired Line business rollout in Maharashtra & GoaProject Planning , Vendor management as per the business potential involving installation , commissioning ,acceptance testing & Compliance ManagementGovernment Liasoning & DoT persuasion for Service Launch permissions, OSP,ISP Approvals

Digilog Computers - Peripherals Channel Sales & MarketingBPL Mobile Prepaid-MOT's - Channel Sales & Marketing SIFY - Satyam Online Prepaid Internet Channel Sales Marketing & Service Activation