Amol Joshi Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

Pune, Maharashtra, India

Pune Area, India

• Responsible for daily operations, work allocation and queue management• Meeting all metric related to people management (Attendance, Helpfulness, Efficiency, Initiative & Quality)• Responsible in identifing improvement opportunities and automation to improve efficiency• Ensures self and team adherence to all policies and procedures.• Researches and analyzes data related to performance• Participate in calls with the client to understand expectations, provide feedback and reports and resolve queries or escalations.• Track, maintain and furnished relevant reports to managemen within required time frame• Conduct team activities, traning session• Ensure relevant processes are followed on the production floor • Manage day to day planning, ensuring that the teams consistently deliver on speed and accuracy within the agreed SLA• Measure and review quality and productivity of the team and provide one to one feedback to ensure high quality and discipline• Manage team absenteeism, attrition, attendance, breaks and conduct"• Communicate work expectations clearly to team members, being sure to highlight everything that's been communicated from management"• Own responsibility to ensure SOP's are being updated on a regular basis and assist the team with documentation• Drive Customer Service positively and motivate team members to provide great customer service• Maintain a sense of urgency on all production deliverable and internal requests• Identify and coach bottom performers within the team through improvement plans and positive coaching• Work with Company's Vice President to achieve company's goals and work on internal assignments.• Lead by setting a good example (role model) – behavior consistent with words• Assure that the team members have the necessary education and training to effectively participate on the team• Strong sense of accountability, taking ownership over projects and responsibilities, and query resolution.

Mumbai Area, India

Project Management Team is an internal vehicle for the communication of pertinent and essential information relative to the development, implementation and ongoing activities of a project. • Handling team of 10 associates and resolving their queries.• Ensure personnel follow procedures for change control submission• Ensure documentation is maintained in compliant manner• Ensures coordination between various departments is carried out effectively.• Ensures action are followed and documented• Ensures proper approval and closeout of control actions • Train groups on the change control process where necessary• Mortgage business has important and confidential information that must be safeguard and kept for future reference.• Manage and organize true reports and educate their subordinates on the procedure of reports & management assigned work.• To ensure that we have delivered the reports of production work• To notify management and concerned member of the various activity and task done each day.• To observe team provides self-explanatory reports• To ensure that there is no errors in reports and management assigned tasks.• Identification, planning and development of the new reports in terms of management requirements and submission of progress reports to the appropriate authority• Provide data reports based on requests and as per set guidelines and ensure all analytical reports are sent out on time to respective teams.• Generate, maintain, analyze and produce monthly /weekly /daily reports.• Tracking and reporting to management progress of report completion• Extract relevant data from the software and share analysis.• Works well with other to achieve objectives and works independently given limited guidance

Buldana

• Receiving data from different sources and all 81 PAN agents, cleaning & formatting data using by EXCEL.• Identify deficiencies in provided data sets and revert to providers with issues, working with them to update the data sets and resolve these issues• Cleaning, uploading data on priority basis. Sharing data disposition with centers heads.• Arranging training sessions for agents to avoide inaccuracy.• Prepared Proactive checklist for database & important work to avoid future downtime• Creating, updating agents’ productivity reports in Dashboard & Share it to the seniors.• Handling multiple reports, working with formulae, pivot tables & pivot charts, and various other excel sheet components for accurate data.• Updating Data Tracker and MIS Dashboard on daily, weekly and monthly basis.• Interacting with clients directly through scheduled daily / weekly (Email / Phone)• Compile, review and analyze data and produce data analysis and reports as required• Keep the seniors informed of task accomplishment, issues and status.• Track and maintain accurate inventory

Pune Area, India

Data Extraction from clients software in the required excel sheetsEnter, Process and verify audit reports using applications and MS-Excel.Create & maintains reports in Excel that allows the company to maintain every records.Handling sensitive and confidential business matters.Transcriptionist (MT) - Surgical Information Systems (SIS)Responsible for and delivering Medical Transcription reports with 100% quality.To populate the data received by U.S. hospitals to the SIS software.Entering accurate data from patient's scheduling forms such as Patient Information, Insurance Name, Policy Number, Group Number, Pre Cert Number, CPT Codes, etc. to maintain the log of all the updated cases in the Admin Spreadsheet Which needed to send to U.S physician on a daily basis.

Buldana Area, India

I was working in the UIDAI project as a Desktop Engineer at Buldana district.I was doing Technical work like maintenance of laptops,installation, troubleshooting and testing of new Aadhaar software,providing solution to the operators,technician,supervisor of 13 locations of Buldana district.

Buldana Area, India

I was working in UIDAI as a Tech admin of Buldana district.I was doing Technical work as maintenance of laptops,installation and testing of new Aadhaar software,provide solution to the operators,technician,supervisor of all Taluka's of Buldana district.Arranging training session, providing trainings to technicians, operators as well as supervisors to improve their skills which is useful for any organization's growth.Maintaining daily, weekly, monthly, yearly records related to the project, call logging, etc, and mailing it to the superiors.