Supervising a team of twelve team members, responsible for maintaining smooth operations of trolley collection and store cleanliness. Awarded Employee of the month for two consecutive months in past six months and five times overall since the start. Reduced the personnel turnover rate drastically and improved team dynamics. Successfully improved the store KPIs related to cleanliness, customer service and satisfaction index, and improved the store ranking in the top tier within the region.

Help run a family run business providing Industrial engineering services abroad. Duties include conducting market analysis; initiate contact with prospects; generate leads and sales; Establishing and maintaining effective relationships with customers via email, phone, and in-person; Coordinating and arranging client meetings, appointments, and conferences; Assisting with the preparation of presentations and pitches for prospective clients and address their needs, and complete a range of administrative duties.

Key Responsibilities:• Managed the daily Wilson Medic One dispatch system requirements, including, answering phone calls and Fax systems from the hospitals and the crew members, Entering bookings into the system. So, the jobs are allocated to the crew efficiently.

Key Responsibilities: • Handled technical support related questions from client’s customers and partners while troubleshooting the issues with timely, reliable and accurate information by gathering as much as information from the customer, anticipating the likely cause, investigating and providing the customer with a precise solution. • Accurately logged all the issues in the CRM system while maintaining a clear communication channel with the customer, resolved issues, and if required, forwarded them to the right department for a quick solution. • Participated in training and team building activities to improve performance and facilitate better customer management, ensuring that sensitive information is protected through strict compliance per the non-disclosure agreement.

Key Responsibilities:• Successfully commissioned and troubleshot Simatic S7-400 Programmable Logic Controller (PLC) by Siemens for Dalmia cement’s umrangso plant, Input-output and MOXA signal converter configuration, Profibus and Fibre Optic communications with Distributed Control System (DCS) and field devices, gamma-ray detectors, opacity monitors, and weighbridges for clinker transport of a cement plant.• Supervised the team of Instrument and Electrical Technicians for the task of cable laying, ferrules fitting, termination and characterisation of Optical fibres with use of optical time-domain reflectometer (OTDR).• Assisted Chief engineers to perform a number of test on DIASYS Netmation DCS system and safety PLCs by MHPS, Factory Acceptance Test (FAT) and Environment tests.• Installed industrial softwares for SCADA and DCS operating stations such as WinCC, iVisionmax, SIMATIC Step 7 for clients.• Prepared various industrial documents such as Input/Output (I/O) list, Bill of Material (BOM), Reports, Future reference documents including As-commissioned report with reference to As-built reports.