Amol Ratan Email & Phone Number

Gurugram, Hr, In

Gurgaon, India

Change Manager:- Reviewing and approving change requests, Chair CAB meetings.- Chair CAB meetings as CM-SME.- Analyse impact of proposed changes- Monitor and report change approval breach notifications- HP ALM & MKS (PTC Integrity) Admin/SME- Perform CM tool(s) Administration, support, user provisioning, provide technical SME- Installations, upgradesPromotion Manager :-To monitor MKS & QC for application change requests and execute the promotions, performing compile process, as required.Problem Management :- Test / validate proposed solutions for CM system issues.- Respond to, assess, resolve and communicate, appropriately, all incidents and problems, impacting CM systems- Retain sole responsibility to ensure all incident and problem tickets, originating from and/or assigned to CM are actively worked on, resolved and processed in compliance with SLA's, accordingly- Administer the use of CM tools and provide subject matter expertise to assist in resolving CM system issuesRemedy CM Module Mgmt :- Participate in Remedy tool suite strategy and mgmt. with Remedy tool mgr. and admins- Define, document and maintain Remedy CM module and tool suite requirements- Work with Remedy support team to resolve any issues that impact CM or to implement CM requirementsAudit Support: - Coordinate and manage RCTS CM documentation reviews- Manage RCTS CM information- Maintain CM audit review processes and procedures documentation- Perform annual application CM tool user access and SOD tests- Perform quarterly application change compliancy testsTraining & Knowledge Transfer:- Create and maintain standard Operating Procedure documentation for CM tools- Develop, Maintain and Provide training and training materials for CM tools- Manage CM Help-desk scripts and advisement to Client Care Services

Gurgaon, India

• Facilitate and coordinate internal and external trainings• Ensure successful completion and documentation of the trainings• Deciding upon marketing strategies and their execution• Evaluating attendee’s performance during the training and tracking their progress• Coordinating between students and instructor, looking after the Registration & Batch scheduling, and ensuring successful completion of training• Providing technical assistance to attendees and Handling query of attendees.• Using knowledge management concepts, processes, and policies to facilitate the process of knowledge capture using SharePoint technology and KM tools• Executing Knowledge Management for Delivery Teams• Expertise in process documentation, maintenance of Standard Operating Procedures, training need analysis, and process training delivery• Looking at organization process comprehensively for improvements. Designing and Updating website content and advertisement on web.

Client Business AnalysisSAP ERP Marketing

Lucknow Area, India

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and assisting development team to develop and implement software solutions.• Coordinated with Technical Team to ensure project is delivered in time and with acceptable quality• Leading ongoing reviews of business processes and developing optimization strategies.• Staying up to date on the latest process and IT advancements to automate and modernize systems.• Performing requirements analysis.• Documenting and communicating the results with stakeholders.• Effectively communicating insights and plans to cross-functional team members and management.• Gathering critical information from meetings with various stakeholders and producing useful reports.• Working closely with clients, technicians, and managerial staff.• Performing user acceptance testing.• Monitoring deliverables and ensuring timely completion of projects.• Work closely with presales team to assist them with market, available technologies, and client expectations.

Pgdm, Marketing & Finance

Intermediate (Xii), Physics,Chemistry,Biology & Informatics