2019-2021: Macys Customer Fraud Analyst I was responsible for reviewing canceled orders to identify potential fraud or suspicious activity on customer accounts. By carefully analyzing each case, I ensured that legitimate orders were promptly reinstated while safeguarding customer security. This role required strong attention to detail, problem-solving skills, and a commitment to delivering a seamless customer experience.2021-2024 - Airbnb Host and Guest SpecialistI handled property claims by reviewing listings, reimbursing hosts for damages, and providing assistance with property-related concerns. This role required a strong attention to detail, effective communication, and the ability to resolve issues promptly to maintain host satisfaction and trust.