 Working directly under supervision of Wellness Director of Nursing, to aide and assist with all components of resident care. Working as a certified nursing assistance or medication aide as needed.  Daily communications with families to ensure lines of communication are open, resident daily needs are met, and any family concerns are address.  Orient and train new staff in building.  General office duties, i.e. filing, report preparation, answering phones etc.  Setting outside consultations for residents, working with primary physician for referrals for resident needs, scheduling transportation for visit (both return and departing, and ensuring resident leaves with all appropriate paperwork necessary for visit) On average over 50 appointments (initial consultations, follow-ups and surgical) per month, for 90 bed assisted living facility.  Development of comprehensive employee assignment information sheet. o Revised employee sheets to include all pertinent information regarding resident, making floor changes due to staffing issue easier to transition. Assignment sheets reflect important factors such as if resident is a diabetic, is a DNR, wears and wander guard, uses incontinent supplies, has a special diet, and what adaptive equipment is used.  Directly responsible for scheduling in house consolations visits. o Revised number system to ensure residents are seen in based on urgency order, decreasing wait time for residents to be seen by Doctor thereby reducing resident complaints. o Making family participation in consultations a priority, informing families of upcoming visits, and setting appointments based on their availability during the time frame of the consultation visit. o Making sure residents are scheduled in correct time frame allowable by Medicare/Medicaid for specific services. Maintaining compliance with all healthcare facility, HMO and insurance requirements.

Assist hospice care residents will all aspects of daily care, bathing, feeding, incontinence, and dressing in accordance with established care plan and family requests. Travel to various locations, nursing homes, private residence and assisted living on an as needed basis. Report care, charting and vital signs back to nursing staff on a timely basis.Primary Care Provider

Shared joint responsibility with family in care of 80 year old, bedridden grandfather suffering from dementia. Assist family with all aspects of daily care, hygiene, meal preparations and dressing. Accompany patient while being transported to doctor appointment.Assist resident with ambulation, transfer from bed to wheelchair, as established by care plan, and physical therapy plan. *job terminated due to patient transfer to Nursing home.

Earned consistent commendations for providing outstanding customer service and first call resolution. Recognized for the ability to quickly establish rapport with customers, up-sell products and build a loyal clientele. Low customer repeat call rate because of consistently providing complete and full recap of issues/sales on each call.Making professional offers based on customer needs and company sales objectives. Problem solving billing issues and attempting to resolve all customer complaints and issues in first call.

Consistently achieved highest per night sales objectives, by up-selling and suggesting add-ons/extras to clothing ensembles. Proved the ability to multitask, handle crowds of up to 100 people or more, resolve customer issues and excel within a demanding, high volume setting. Assisting sales floor with general merchandising of dress and suites as well as woman wear during busy holiday season.Processing returns, credit transactions and opening new lines of credit/upgrading existing lines of credit.

Consistently achieving recognition for providing and branding FAST, FUN AND FRIENDLY service to all guests. Meeting sales accuracy reports for returns and purchases, as well as maintaining and exceeding goals for incoming RED CARD/TARGET VISA card applications. Handling all front end guest relations, while overseeing staff of team members (50+), scheduling and staffing.Providing sales goals for new lines of credit as well as credit upgrades. Ensuring check lane speed and quality of customer service is maintained to brand standards.

Performing EKG test throughout the hospital on patients in various stages, including infants. Knowledge of MUSE system and hospital wide clinical system, in order to download, edit and confirm tests. Knowledge of HOLTER system, application and results.Stress testing.

Planning daily curriculum under directions of daycare supervisor to ensure all aged appropriate activities were met. Working with children ages 2 ½ to 4 years of age, prepping for entry into preschool.

Closely working with children aging from infants to toddlers.