Arlene Montañez Email & Phone Number

Main duties included data entry, answering incoming calls, transferring calls, returning customer calls left on voicemail. Order office supplies thru Click 2 Pecure. Logging calls in Siebel for engineers and automotive. Outbound calls were made before faxing and emailing documents for service to customers. I answered customer concerns regarding the paperwork that was sent to them. Credit cards were processed for approval codes for service. Also, approved paper work for service and gave to the Dispatcher. I researched the customer’s credit on SAP before approving for service. Also, emailed the Credit Analyst about customer’s credit on their accounts and waited for approvals. Requested accounts thru email and fax to Corporate. Setting up new accounts and completing service request in SAP to give paperwork to our Dispatcher.

Main duties included data entry, answering incoming calls, transferring calls, returningcustomer calls left on voicemail. Order office supplies thru Click 2 Pecure also, maintainsupplies for copier and fax machines and any issues with these machines. Logging calls inSiebel for engineers and automotive. Outbound calls were made before faxing and emailingdocuments for service to customers. I answered customer concerns regarding the paperworkthat was sent to them. Credit cards were processed for approval codes for service. Also,approved paper work for service and gave to the Dispatcher. I researched the customer'scredit on SAP before approving for service. Also, emailed the Credit Analyst aboutcustomer's credit on their accounts and waited for approvals. Requested accounts thruemail and fax to Corporate. Setting up new accounts and completing service request in SAPto give paperwork to our Dispatcher.

Main duties included data entry, answering multi-line phone system, paging individualsover the intercom, greeting customers, filing, taking inventory and ordering supplies (ononline acct), sending out items through Federal Express on online account, faxing,handling incoming and outgoing mail, creating labels, mass mailing, Xeroxing.

Performed duties such as data entry, answering incoming calls, assisted customers withaccount, setting-up new customer accounts, scheduling appointments for technicians. Alsohandled payments over the phone, activated accounts over the phone, did some inside sales,upgraded customers' package and helped customers over the phone to resolve issues withcable box.Citigroup - Diners' Club (laid-off when company downsized

indirect salesHandled data entry, processed 10-15 merchant applications a day. Checked database foractive accounts. Issued merchant numbers for new merchant's application. Achieved from15-20 outbound calls a day. Answered incoming calls and handled calls appropriately ortransferred calls to different departments.

Conducted data entry of Certified Instructor's club orders, entered and updated customerinformation. Answered incoming calls and greeted customers. Called Certified Instructor for missing information on orders and called customers for credit card information. Scheduled appointments for golfing schools and golf lessons.

Coded and processed clients expense reports, local transit and international transitbills, and new and old home closing costs on a daily basis. Generated check request forclient expense reports, transit and international bills, new and old home closing costs. Updated client database, and contacted counselor to verify missing information in files.

Generated checks for company bills on a daily basis, sales and installer's expensereports. Matched invoices with receivers and purchase orders for vouchering. Entered and updated vendor records in database. Filed invoices to be paid, expensereports and purchase orders waiting for vouchers. Greeted vendors. Answered incoming callsand called vendors. Faxed vendor's information when requested and bank reports.

Answered heavy volume phones. Greeted customers and entered job orders. Generated Cost Production reports for Corporate Office and generated mass labels forBinary Department. Assisted Department Supervisors. Handled time sheets for employees ona daily basis and corrected employee's production sheets in Covalent.

Managed a one-person office. Administered Accounts Payable, Accounts Receivable, billingand collection of donations for the office. Handled all secretarial support for theSenator. Scheduled appointments and arranged the Senator's travel. Handled highlyconfidential materials and filed campaign disclosures. Generated all reports regardingcampaign donations and coordinated mass mailings. Answered heavy volume phones andreferred calls to proper government agencies or offices.

Certificate, Paralegal

Certificate, Business Computer

A.A, Business Administration

Activities and Societies: Former member of the Latino Union was offered a scholarship from them. Former member of Phi Theta Kappa

Diploma, General Studies