Served as point of contact for tier 1 support team based in Japan to implement Quip for Customer 360. Solved more than 1000 customer cases by providing one-on-one technical support through screen shares and email including but not limited to Quip installation, integrations and client/server operations, and SSO (SAML, OAuth) debugging. Point of contact for Enterprise clients including Meta, Amazon, Cisco, and Apple on their technical issues.

Discovered and cross-collaborated with the Executive Officer and engineering team to debug a customer-wide issue that unlocked $1 million dollars in revenueWorked with Customer Success Managers and Sales department to investigate and resolve billing, e-signature technical bugs, fax issues and queries for Enterprise customersTrained Ireland team of 3 on product knowledge and customer care best practices based on Dropbox and HelloSign core values Managed queries in a high volume customer service team through email and phone, as a result serviced a total of 6,558 tickets for the 2019 year Deliver successful customers to the contract renewal cycle and, where necessary support the renewal process to minimize customer attrition on the HelloSign team

Outbound SDR responsible for Mid-market companies in Midwest territoryResponsible for identifying decision maker at ICP companiesAveraged 125-150 activities, phone and email, and social touch per dayOrganized and led panel discussion as part of Black Leveroos Coalition eventEmpowering companies to scale their hiring process, while preserving their hiring culture, in order to win the talent war.We started Lever to change the way companies grow their teams, believing that hiring should be more transparent, engaging, and collaborative. Four years in, Lever is enabling thousands of companies to hire the best talent out there including the amazing teams at Quora, Yelp, and Netflix.

Formed long-term alliances with industry professionals through networking events which secured professional lectures in place of school volunteers, increasing overall staff productivity by 30%Worked with industry Bloggers and professional Web Developers to promote curious, educational content for prospective students, increasing event meetup attendance by 18%Created design theme and graphics for marketing and event advertisements for audience of 600+ Maintained social media content via high traffic sites such as Meetup.com, Eventbrite, Facebook and Funcheapsf.com Oversaw daily operations duties such as reducing overlooked costs by more than $50 a month and implementing San Francisco safety and health standards

- Managing events for 100+ students year-round by providing in-person and virtual back-end IT/Event support using Zoom, Slack, Asana, etc. - Formed long-term alliances with industry professionals through networking events to secured professional lectures for students, resulting in an overall increase in staff productivity by 30%- Worked with industry bloggers and professional web developers to promote, educational content for prospective students, increasing event meetup attendance by 18%

Telegraph Academy (built in partnership with Hack Reactor)Conveyed the value proposition to prospective students via email, phone, and in person Taught beginner software engineers students the Github and Sublime Text setup process, increasing student class success rate by 25%Tracked tasks with Asana and diligently followed up to keep projects moving forward Efficiently managed office relocation, organized equipment and employees to ensure a smooth transition Focused on decreasing costs which lead to a 56% reduction in lunch spending within five months of employment

Optimized website organization of job fair which led to 1000+ job seekers and 30+ companies generating 10,000 positive media impressions for the companyAnswered customer inquiries and addressed complaints in a timely manner which increased customer retention to 90% Managed quality control of the job board by vetting 50+ job opportunities daily, increasing customers’ exposure by 50%Designed and formatted website page using Wordpress, HTML and CSS

Greeted and informed 100+ customers daily of new promotions during the fast paced holiday season Assisted customers with questions regarding skin, hair and body products in person and over the phoneDiligently maintained top performance in transactions and sales goalsMaintained reputation from repeat customers and supervisors as the most jolly and helpful customer service assistantManaged organization structure of stockroom while performing inventory duties. Opened and closed the store

Built an alumni database of 500+ Mickey Leland Energy Fellowship alumniDesigned flyers for events such as the Fossil Energy staff workshopsAnalyzed tech workshop’s value and briefed leadership on cost effective solutions

Represented United States Telecom during bi-weekly Capitol Hill hearings. Wrote essays and gathered information regarding the needs of member companies as learned through research and Capitol Hill meetings.