Andrea Mora-Duarte Email & Phone Number

United States

Carry out day-to-day activities related to banking operations, including account management, transaction processing, and customer service.Ensure compliance with regulatory requirements, internal policies, and bank standards to mitigate risks and maintain operational integrity.Resolve escalated customer issues, investigate discrepancies, and address.

Atlanta, Georgia, United States

Morrow, Georgia, United States

Educated customers on the features and benefits of different phone models, plans, and services offeredProcessed sales transactions accurately and efficiently, including upgrades, activations, and account changes.Addressed customer inquiries, resolved issues, and ensure customer satisfaction with their purchase and services

Morrow, Georgia, United States

Provide exceptional customer service to active and retired workers by assisting and educating them with their benefits, such as healthcare coverage, retirement plans, and other employee benefits.Answer incoming calls promptly and professionally, assisted with navigating benefit portals, websites, and self-service toolsHandle confidential information with.