Andrea Mora-Duarte Email & Phone Number

Atlanta, Ga, Us

United States

Carry out day-to-day activities related to banking operations, including account management, transaction processing, and customer service.Ensure compliance with regulatory requirements, internal policies, and bank standards to mitigate risks and maintain operational integrity.Resolve escalated customer issues, investigate discrepancies, and address inquiries to uphold high levels of customer satisfaction.Develop and implement operational procedures, workflows, and best practices to optimize processes and enhance team performance.

Atlanta, Georgia, United States

Morrow, Georgia, United States

Educated customers on the features and benefits of different phone models, plans, and services offeredProcessed sales transactions accurately and efficiently, including upgrades, activations, and account changes.Addressed customer inquiries, resolved issues, and ensure customer satisfaction with their purchase and services

Morrow, Georgia, United States

Provide exceptional customer service to active and retired workers by assisting and educating them with their benefits, such as healthcare coverage, retirement plans, and other employee benefits.Answer incoming calls promptly and professionally, assisted with navigating benefit portals, websites, and self-service toolsHandle confidential information with discretion and maintain data security and privacy in accordance with company guidelines and compliance standards