Ang Mordell Email & Phone Number

Salt Lake City, Utah, United States

• Partner with multidisciplinary teams, including social workers, to provide resource coordination and support to patients and their families• Collaborate with patients and caregivers to identify and secure necessary resources such as lodging, transportation, support groups, and other hospital services, especially for those traveling from out of town• Complete and submit referrals for patients and caregivers to Hope Lodge, coordinating accommodations for those needing lodging during treatment• Maintain strong networks with community and hotel partners, ensuring up-to-date information on available services and resources to assist patient needs• Facilitate distribution of financial assistance tools such as gas cards, bus passes, and Uber rides, ensuring accurate record-keeping when needed

Salt Lake City, Utah, United States

• Deliver high quality, compassionate customer service to ensure the comfort and safety of every Hope Lodge guest and caregiver while patients undergo active cancer treatment• Ensure timely and accurate processing of referrals, new guest screening, and reporting• Facilitate and foster open communication between team, guests, and referring professionals• Collaborate with colleagues to Identify and implement continuous process improvements to positively affect operational efficiencies • Manage Hope Lodge shuttle operations and identify alternative transportation resources to promote patient access to care• Engage active listening skills and verbalize empathy towards individuals at every point of of the cancer care continuum, including end-of-life and after-death

Salt Lake County, Utah, United States

• First point of contact and liaison for patients, families, providers, health plans and back office• Under minimal supervision, completed all calls with highest level of timeliness & accuracy • Provided strong patient-focused service, supporting 75+ calls per day in a professional and friendly manner• Anticipated needs of caller, performing multiple research functions and shifting from one platform to another as required to help ensure a first call resolution• Scheduled appointments for radiology, laboratory, ambulatory, specialty, etc.• Educated patients on available digital platforms and provided MyChart technical support• Complied with regulatory requirements, applicable laws, and policies and procedures set forth by the organization; including HIPAA

Santa Ana, California, United States

• Supported affiliate in volunteer management, facilitating meaningful experiences across all departments• Acted as an informative point of contact for all volunteer, providing positive interactions and resolving any concerns or conflicts proactively and professionally• Oversaw inclusive Women Build program, annually engaging 100+ members• Developed and oversaw all aspects of the Playhouse Program, cultivating relations with volunteers and community partners to raise over $75,000 in 2019• Co-lead planning of Building Tomorrow Playhouse Design Contest, assisting with detailed event logistics, coordinating leadership for over 200 volunteers, and managing event day operations• Organized ongoing volunteer recognition efforts, including annual Volunteer Appreciation Banquet• Maintained volunteer management system, inputting and updating volunteer data, managing volunteer shifts, and running reports as necessary• Under direction of Director, worked to develop COVID-19 volunteer return plan• Developed manuals, promotional flyers, and organizational procedures for sustainability of programs• Provided additional support to affiliate as needed

Santa Ana, California, United States

• Provided a variety of support to Claims Handlers to successfully process claims in a timely manner• Helped establish and maintain positive working relationships with internal and external parties, exceeding expectations to ensure a high level of satisfaction with company services• Opened claims promptly and accurately, inputting detailed data, file notes, & documents into database• Maintain proper accounting of deductible payments, utilizing Excel• Train new team members for successful transition into Claims Assistant positions• Quickly learned company’s custom claims management system with no prior claims experience

Anaheim, California, United States

• Supervised front of house staff, delegated tasks, and ensured safe, efficient operations• Provided training and coaching to employees to assure a high level of guest satisfaction• Applied effective problem solving and decision making skills to quickly resolve guest concerns• Appropriated labor costs by allocating daily jobs and workloads and adjusting as needed• Responsible for maintaining safe balance, register funds, and distributing $3,000+ daily in tip vouchers• Acted as an approachable and reliable resource for guests and other team members • Member of team that oversaw development of new Door Captain role and implementation of the Dine Time text messaging feature upon expansion of location

Anaheim, California, United States

WAITHELP, BARTENDER, BUSHELP, BARBACK, AND HOST• Promoted from host to positions, such as server and bartender, that required better developed memory retention, constant multi-tasking, and general management skills• Assisted with menu selection, educating guests on specialty and promotional items, and utilizing suggestive up-selling techniques to help increase restaurant sales 10-15% annually• Efficiently took, input, and delivered orders in sections of approximately 15-25 seats with high level of accuracy • Anticipated guests’ needs and utilized organizational skills and business resources to create memorable guest experiences that exceeded expectations • Fostered repeat business and a clientele of regular patrons • Maintained knowledge of current menu items, special offerings, ingredients, and preparation methods; and worked with team members to accommodate for allergies, dietary needs, and special requestsBARBACK TRAINER• Lead 5+ new bar backs one-on-one in learning the skills and requirements of their role• Provided direction and feedback throughout training and evaluated performance upon completion• Met with fellow trainers to discuss and improve training program

Placentia, Ca

• Created memorable relationships with members by engaging in friendly and genuine interactions• Operated cash register, handling customer payments in cash or credit card• Followed proper food handling procedures, adhering to company, state, and local regulations• Maintained stock of all snack bar inventory and supplies• Within first month of employment, was delegated by management to train new employee

Fullerton, California, United States

• Assisted Director of Marketing with writing and sending press releases, promoting events, and performing analytic surveys

Pleasanton, California, United States

• Assisted in preparing pool snack bar for seasonal operation and managing daily procedures • Worked in a small team to serve members and maintain high satisfaction • Prepared food for daily dining, banquets, and special events to the standards of the club

• Assisted students in speech writing, including providing additional resources• Evaluated student speeches and provide feedback• Performed opening and closing duties

Bachelor Of Social Work

Aa, Business, And 3 Certificates, Speech And Communication Studies

Activities and Societies: Sigma Chi Eta, Phi Theta KappaCertificates in Speech and Communication Studies, Intercultural Communications.

Certificate Of Specialization, Yoga Teacher Training/Yoga Therapy

Public Relations, 3.7

Activities and Societies: International Association of Business Communicators (IABC); Associated Student, Inc. Productions Street Team.

High School