Directly interacting with passengers providing customer service functions, checking boarding passes and Precheck lines, assisting and perform passenger boarding, including operate gate reader/scanner and associated duties.

•Prospect and generate new business in the Retail Market at South Florida. Pitch and convert new customers to the brand, supporting sell-in, capturing assortment and product availability opportunities. Develop sell out strategies in the point of sale and implementing visual merchandising.

The outstand customer service with focus on relationship B2B. Provide commercial assistance to the Latin American market regarding system, products, special service, corporate fares and business solutions;

Handle inbound customer calls for Lufthansa Group; providing direct sales and assistance about flight reservation, products, special service, fares and all inquiry related to the company;

Provide transaction information on money transfers, account status, service issues, cancellations, rules, payments and general system navigation with safety assurance conduct.

Support annual marketing event team, organizing brochures, publications and sale manuals for associated brokers and office tasks

Analyze and provide customer solutions to keep operations performance and customer satisfaction within or beyond company expectations;Take operational decisions to guarantee ultimate customer satisfaction and contribute to the development of a quality assurance and quality control planMonitor daily call volumes to ensure achievement of service level goals, including customer wait time, call interruptions, in-call time duration;Conduct strategic planning and training of product roll outs, new information and best practices;Monitor projects, new control system information and workstation operations to develop and implement workflow improvements;

Optimize actions to preserve and increase Customer relationship with the company;Identify improvement process through customer services reports from all service channel. Managing direct client escalation received by the company website, different medias and service channels.