Albert Morel Email & Phone Number

Providence, Rhode Island, United States

Providence, Rhode Island Area

Providence, Rhode Island Area

Maintain Cannon/HP/Xerox printers, faxes, and scanners throughout the company ensuring toner, fuser, and rollers are in working order.Communicate with third party service vendors when needed for maintenance. Install and perform minor repairs to hardware, software, and peripheral equipment, following design and/or installation specifications.Maintain HP and Lenovo computers; ensuring all are up to date according to Microsoft using a Windows Server Update Services server.Replace and repair minor hardware pieces on desktops and laptops including HDD, SSD, RAM, Keyboards, and faulty screens.Supported exchange migration (2007 to 2010) for 300 end users around the world.Configured and repaired various Symantec applications including Symantec Endpoint Protection and Symantec DLO backup agent.Created custom reporting using network inventory software. Researched, configured, and implemented new incident management software.Perform quality control check on all new/rebuilt user machines ensuring all software and settings meet department criteria.

Providence, Rhode Island Area

Maintained Cannon/HP/Xerox printers, faxes, and scanners throughout the company ensuring toner, fuser, and rollers were in working order. Communicated with third party service vendors when needed for maintenance.Maintained HP and Lenovo computers; ensuring all were up to date according to Microsoft using Windows Server Update Services server. Replaced and repaired minor hardware pieces on desktops and laptops including HDD, SSD, RAM, Keyboards, and faulty screens. Imaged computers using a Windows Deployment Server. Built and deployed user computers tailored to their needs using company software.Configured and repaired various Symantec applications including Symantec Endpoint Protection and Symantec DLO backup agent. Contributed in upgrading the company from Microsoft Office 2007 to Microsoft Office 2010. Maintained Active Directory profiles for users within the company.Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical support.

Warwick Ri

Assisted customers in Computing/Tablet Department in finding the perfect solutions that included connectivity and services. Developed strong relationships with customers by becoming a trusted advisor and partner to assist them in weaving technology into their lives. Responsible for friendly, fast, and accurate processing of transactions. Worked to efficiently and accurately resolve customer service issues. Worked closely with others across the store to ensure customer end-to-end needs were met. Supported activities with all departments to ensure smooth storewide operations.Utilized a full range of tools, systems, resources, customer insights, and Best Buy'sSales Excellence engagement model to provide customer solutions that not only meet customer needs, but leveraged key drivers of the business. Demonstrated an understanding of company and store growth strategies and differentiators such as Best Buy Mobile, Connected Digital Solutions, DotCom, Geek Squad Services, At-Risk Items, Open Box Items, and Accessories to drive business results. Shared learnings and knowledge in appropriate manner to maximize sales proficiency and drive sustainable, profitable business outcomes.

Smithfield, Rhode Island

Analyzing, diagnosing and resolving problems and request within service level agreements.

Operated as service point-of-contract for help desk, helping to diagnose, troubleshoot, and resolve approximately 9 tickets a day. Provided daily technical support for email, network, connectivity, telecommunications, and general system maintenance. Involved in all aspects of customer service and resolving customer issues within company guidelines

Maintained the sales quota on a daily basis through inside/web sales. Sustained research and knowledge of new products, primarily computer systems.Trained and developed team members by conducting trainings, quarterly report card, and daily sales observations.

Computer Science

Year Up is a one year IT based program to help urban young adults get their foot in the doors of the corporate world. Showing us the basic.

Education record

Education record

Education record