• Improved security and productivity and ensured stability by developing, deploying and improving IT Infrastructures, including wiring and cabling, firewalls, switches, access points, file servers, virtualization servers, surveillance cameras, etc.• Implemented remote working capabilities by deploying and utilizing reliable and secure VPN tunnels, remote desktops and remote monitoring.• Reduced costs by refurbishing and repurposing existing computers and equipment, includes upgrading components, optimizing software, re-imaging operating systems.• Minimized costs in various projects by quoting, analyzing, evaluating vendors and service providers.• Increased productivity and satisfaction by providing effective user supports and preventive measures.• Led and assisted in internal and external ISO 9001 auditing and successful certification of ISO 17025 by developing and improving QMS, SOPs, logs, instructions and documentation.• Assisted in building the laboratory, ensuring ISO standards and stability by providing regular maintenance, operating and testing instruments, troubleshooting and repairing, etc.

--- Key achievements ---• Streamlined and standardized IT processes by developing over 20 public SOPs, policies, manuals, 27 public KB articles, and countless internal KB, and templates. • Increased productivity and efficiency by deploying an RMM solution and a package manager to simplify the administration and support tasks for 200+ assets, and creating 20+ Batch and PowerShell scripts. E.g. a script for automatically provisioning computers reduced the provision time from 5+ days to less than 1 day. • Improved security by implementing MFA, Azure Conditional Access, Duo Security, Yubikey, Proofpoint, password manager, DMARC, etc. • Designed and led various projects. Including upgrading 20+ 2k12 servers to 2k19, 200+ w10 machines to w11; and installation of an entire MS Teams Room.• Prevented two major failures of physical hosts by actively monitoring the data center.• Prevented multiple cyber attacks by taking proactive and preventive actions.• Controlled costs and reduced waste by repurposing and rebuilding equipment and assets, implementing alternative open-source solutions, and providing innovative ideas, which saved at least $100k.--- Regular duties ---• Managed, configured, and maintained Azure and local AD, Office 365, and other cloud and on-prem services and infrastructures.• Administrate and maintenance of domain computers and accounts via GPO, RMM and automation scripts.• Installed, and managed VMs (Windows and Linux), physical hosts, NASs, SANs, RAID enclosures, NVRs, etc.• Provided effective and responsive end-user support for 200+ local and remote users via ticketing systems, emails, phones, etc.• Configured, installed, and maintained networking equipment and infrastructures, including firewalls, switches, APs, cablings, etc.• Implemented, tested, and configured new technology and solutions, including proprietary and open-source.• Installed, provisioned, upgraded, and repaired workstations, laptops, and other IT devices and equipment.

• Remedied and prevented disasters, enhanced equipment stability, high availability and minimized downtimes.• Increased operation and production efficiency for the second warehouse, and lessen the license costs by implementing open-source solutions, including virtualization hypervisors, NAS and DNS servers, SD-WAN solutions; and by refurbishing old servers and equipment, etc.• Resolved and prevented reoccurring issues on workstations by implementing network monitoring systems, remote management solutions and local snapshots.• Increased productivity and customer satisfaction by upgrading computers’ internal components, peripherals, optimizing operating systems and software.• Developed procedures, training materials, instructions and guides to decreased the troubleshooting time; increased deployment efficiency on workstations, Microsoft 365, paper and label printers; and speed up the training processes for new hires.• Increased response time and efficiency in resolving issues by fully utilizing ticketing systems, remote management systems, automated solutions and occasionally by emails and phone calls.• Improved efficiency in managing asset inventory by deploying and maintaining an effective inventory management system.

• Improved staff efficiency and brought down labour costs by thousands of dollars per day.• Ensured the highest customer satisfaction and goal completion rate by providing continuous supervising and training of new hires and existing staff.• Reduced inventory overstock, costs and product returns for 6 store locations by analyzing sales history, conducting local surveys and providing forecasts for peak and low seasons.• Negotiating with various vendors and suppliers for discounts up to 60%.• Ensured highest safety and business operation standards, service quality and lowest complaint rates in the industry by conducting periodic internal audits.• Improved reporting processes and effectiveness for the business.

• Successfully prevented company downtime caused by a hard drive failure in one of the workstations by implementing the automatic backup solution.• Lead and performed the upgrade to Windows 7 on workstations.• Resolved and improved local file sharing issues by implementing SMB share.• Helped increase the exposure and the profit of the company by building and maintaining company websites and Facebook pages.• Assisted in the success of multiple conferences and events by providing technical supports and reliable equipment, including IT equipment, AV gears, etc.

• A complete technical inventory of the two labs, including two communication closets and a storage room, dozens of routers and switches, workstations, servers, and other networking equipment, as well as a computer and electronics hardware supply room.• Assembly of an entire lab's workbenches, to layout specifications.• In-room network cable rewiring of both spaces, including connection to the communication closets.• Imaging of both lab's workstations to specification, including ground-up development of operating system images for one lab.• Preparation of Windows file server for use by future student cohorts.• Testing of networking equipment, including routers, switches, and cabling.