Amos Uwamusi Email & Phone Number

Lagos, LA, NG

Lagos State, Nigeria

Highly skilled Cloud Support Engineer with over 3 years of experience in cloud infrastructure management, troubleshooting, and support. Proficient in Amazon Web Services (AWS) with hands-on expertise in network configuration, security, and automation tools. Adept at problem-solving and improving cloud environments to optimize performance and cost. Strong.

• Responsibilities:
• Facilitate sprint and release planning, daily stand-ups and retrospectives.
• Manage impediment backlog and motivated team members to identify necessary action.
• Initiate product backlog developed user stories with clear acceptance criteria.
• Create user story acceptance criteria to get buy-in from stakeholders and then refined those stories with Scrum teams.
• Owned the planning and scheduling of two-week sprints and clearly articulated the product vision.

• Responsibilities:
• Help team track and resolve impediments by finding the right personnel to resolve them, escalate when necessary and protect team from external interferences.
• Participate in Scrum of Scrum to ensure cross-team collaboration, coordination of release plans, report overall project status, and upcoming risks/dependencies.
• Motivate the team to work towards continuous improvement and deliver shippable product that deliver business value in every sprint.
• Improve transparency by publishing agile metrics with velocity chart, sprint burndown, scrum board, and release burndown charts.
• Drive significant organization change across agile team to support agile development.

Lagos, Nigeria

• Responsibility:
• Performed thorough system auditing to optimize operational speeds, increasing output.
• Reduced issue-resolution timeframes by an average of 30 minutes, minimizing operational downtime and aiding overall company performance.
• Ensured high availability of infrastructure through enterprise-wide planning, testing, implementation and support.
• Worked with users to determine areas in need of improvement.
• Implemented system upgrades to enhance system speed by 100%, aiding staff productivity and performance levels.

Lagos, Nigeria

Handle customer support calls in a timely and accurate manner.Provide first-level support to customer service requests.Escalate complex support requests to relevant IT staffs for resolutions.Understand support problems, analyze problem data and determine appropriate solutions.Maintain problem documentations and their resolution procedures for reference.

Port Harcourt, Rivers, Nigeria

• Responsibility:
• Prepared and presented design ideas that received 80% positive client feedback.
• Used debugging tools to identify coding errors with accuracy.
• Proactively participated in Agile team meetings, suggesting strategies that led to efficiency increase.
• Optimised application compatibility, performing cross-browser testing to guarantee user-friendliness across browsers.
• Troubleshot code to fix client website issues with right-first-time resolution.

Web Developer / IT Support Responsible for all aspects and decision making for the Information Technology Department:Web Site Design,desktop support, system planning, development, implementation,administration and maintenance

Bachelor Of Science (B.Sc.), Computer Science

Activities and Societies: Developed and Designed Web Based Application, Developed Geographical Information System (GIS) for Tourism in Edo.

Diploma In Data Processing, Data Processing

Web Developer Team Leader