CUSTOMERS ARE OUR NUMBER ONE RESOURCEA customer advocate and service desk associateAttention to Detail – Responsible for maintaining, issuing, and tracking 290 pieces of Government Furnished Equipment (GFE). According to the updated requirements, prepared an inventory report to ensure continued command compliance. It also ensured 100% accountability for over $300,000 in GFE, and users had access to equipment to complete daily tasks.Customer Service – Lead Functional Area Communication and Computer Systems Manager (FACCSM) - Responsible for providing TIER I and Tier II customer service, managing accounts and equipment incidents; managing maintenance tickets for over 320 customers per week; maintaining equipment functionality so users can do their job. Assisted customers with routine requests, maximized First Contact Resolutions, and improved processes.Communication - Published 11 Knowledge articles, including 3 comprehensive articles, for the Program Executive Office -USTRANSCOM (PEO-T), which covered restructured processes and workflows, information technology "How To" topics, safety, and general topics. Updated articles in accordance with command policy to inform coworkers of government opportunities. Latency was reduced, customer satisfaction increased, and career enhancement information was available.Problem Solving – Incorporated existing Microsoft products into the Personnel and Equipment Tracking System (PETS) to track personnel, equipment, and their attributes. A design review has been sent to the Web Page Design Branch for further consideration of this system's potential for broader use. ADPE custodians will be able to track equipment and personnel more easily, and generate reports with information such as directorate affiliations, contracting companies, equipment types, serial numbers, MAC addresses, and phone numbers on demand.

• Responsible for supervising security teams, managing security accounts, and coordinating with event managers on security issues and concerns.• Assessed client’s security vulnerabilities and made recommendations and applications for security needs.• Deployed and managed security teams as per security assessment and coordinated events with local authorities.• Created, implemented, and managed security plans under venue contracts and local security guidelines.

• Prepared and performed periodic briefs for ship’s crew on Anti-terrorism/Force Protection.• Developed Squadron checklist for inspection of ship’s Force Protection readiness. • Coordinated security program and implemented measures to enhance physical and operational security.• Examined submitted security plans by squadron ships and compared them to policies set forth by the squadron and fleet commanders. This resulted in a minimization of in port security occurrences to nearly zero.

• Managed training programs for Atlantic Fleet and United States Coast Guard units that enhanced readiness and security.• Received several unit and personal awards for meritorious service. • Directed rescue swimmer program that improved life-saving techniques.• Acted as a liaison between the ship and the fleet commander as to implementing knowledge and capabilities required by the commander. After completing the training cycle recommendations were sent to the fleet commander as to the readiness for deployment of the afloat command. This resulted in the establishment and enhancement of fleet readiness.

• Organized and controlled quarterly budgets to repair and maintain over $1 million dollars of equipment.• Drafted and submitted casualty reports for ship’s equipment. This resulted in timely repairs of broken equipment and maintenance of the ship’s readiness for deployment.

• Attended to the morale, welfare, and career progression of fifty sailors within the division • Designated by commanding officer to control, direct, and execute daily shipboard operations of over five-thousand personnel in the role of Officer of the Deck.