Amos Hanna Email & Phone Number

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

- Managed, updated, and maintained source data directories.- Participated in the development, testing, and validation of enterprise-wide applications.- Completed adjustments or other investigations generated from stakeholder inquiries.- Identified areas of concern that may compromise client satisfaction through data analysis.- Developed and implemented.

Pittsburgh, Pennsylvania, United States

- Contributed to UPMC's highest-ranked customer satisfaction status in Pennsylvania, including the JD Power Award and Stevie Award for Customer Service Team of the Year - Recovery Situation.- Directly supported the Member Satisfaction team to address member concerns via investigation and coaching.- Responded to and resolved member satisfaction surveys.

Pittsburgh, Pennsylvania, United States

- Resolved escalated issues via first call resolution and social media responses.- Conducted training classes for representatives on new products and lines of business.- Mentored new hires by creating a welcoming environment and fostering growth by giving direct feedback.- Fostered a positive relationship with members and partners to continue improving.

Pittsburgh, Pennsylvania, United States

- Provided exemplary support in a busy call center environment.- Demonstrated exceptional product and policy knowledge.- Solved problems creatively, with a focus on attentive listening, and achieving mutually agreeable solutions.- Followed HIPAA guidelines to maintain security and confidentiality.

Pittsburgh, Pennsylvania, United States

- Supported all department personnel with duties including taking messages, copying, and filing.- Maintained neat and organized files and electronic databases.- Worked within the call center assisting customer service.

Pittsburgh, Pennsylvania, United States

- Implemented security solutions for top-tier clients and sets for major motion pictures.- Created and maintained positive and professional relationships with clients.

Philadelphia, PA

- Conducted information sessions for prospective students- Spoke to groups and classes about studying away- Provided information and guidance for prospective students- Available for in person or email advising 24/7- Guided students through application process and post acceptance preparation

Conshohocken, PA

- Managed members, CRMs, profiles and groups on company website- Networked and outreach with potential users- Brand promotion and public relations- Advertised through social media, blogs, and direct messages- Shaped a welcoming and user friendly online experience

Dublin, Ireland

- Directly immersed in Irish culture- Participated in seminars on Irish culture and six week international living experience- Learned and utilized techniques for field study- Developed adaptive, team work, listening and risk taking skills

Manayunk, PA

- Cleared dishes and cleaned tables- Ran water and food to tables- Cleaned restaurant- Assisted seating guests, taking orders, and checking out customers- Facilitated takeout orders

Philadelphia, PA

- Ran food to tables- Supplied plate ware for garde manger, sauté, grill, and oven stations- Set up and broke down expo line- Assisted head chef on expo line- Stocked silverware, plate ware, and to go items

Bachelor'S Degree, Communication And Media Studies

Bachelor Of Arts (Ba), Communication And Media Studies

Activities and Societies: Lambda Pi Eta, International Studies, Peer Advising, Adventure ClimbingWith a concentration in Advertising

High School Diploma With Honors, Pre-Engineering

Activities and Societies: ACE Mentoring Program, Pre-Engineering Program, CAS Gifted Student