Adrian Powell Email & Phone Number

As the Franchisee of Fielder’s Choice Ice Cream, I am responsible for managing all aspects of the business, from ice cream production and daily operations to staff management, inventory control, and financial performance. In my role, I worked within the framework of a state recognized franchise, implementing brand standards while driving local success and growth.- Sales Growth: Successfully increased sales from the previous year by 50% through the optimization of pricing and streamlining operations, I was able to drive both revenue growth and customer retention.Business of the Year Award: Led Fielder’s Choice Ice Cream to win the Business of the Year Award at the local Chamber of Commerce, recognizing our commitment to quality, community engagement, and business excellence. This award was a testament to the strong customer loyalty we built and the outstanding reputation the store developed within the community.Improved Service Speed & Efficiency: Implemented operational improvements that increased service speed, reducing customer wait times by several minutes during peak hours. By creating an optimal ordering system that allows more output in an efficient manner, I was able to enhance the overall customer experience and handle higher volumes of customers during peak hours, without sacrificing product quality or service standards.Customer Satisfaction & Loyalty: Through consistent quality, excellent customer service, and community involvement, I cultivated a loyal customer base and increased repeat business.

As the General Manager of Fielder's Choice Ice Cream, I was in charge of producing high-quality, handcrafted ice cream, daily operations, inventory purchasing and management, scheduling and financial management.- Ice Cream Production: Supervised the production of premium, handcrafted ice cream, ensuring consistency in flavor, texture, and quality across all batches. I worked closely with the production team to refine recipes and introduce new flavors, keeping the menu fresh and exciting for customers.- Daily Operations: Managed all aspects of daily operations, from opening and closing procedures to customer service and staff coordination. I ensured a seamless flow of activities in both the front of house and production areas, maintaining high standards of cleanliness, efficiency, and customer satisfaction.- Inventory Purchasing & Management: Handled all inventory management, including ordering ingredients, supplies, packaging materials and milk. I maintained stock levels, tracked inventory, and worked with suppliers to ensure cost-effective purchasing and minimal waste.- Staff Scheduling & Leadership: Led and managed a team of servers and shift leaders, ensuring proper scheduling to meet demand while controlling labor costs. I provided training, coaching, performance incentives to foster a positive, high-performance team culture.- Financial Management: Oversaw the financial health of the shop by managing budgets, monitoring expenses, and implementing strategies to drive profitability. I analyzed sales trends and identified opportunities for cost savings with out compromising product quality and customer service standards.

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