As the leader of the governance and corporate strategy activities at CIHI, Anne-Marie assumes a pivotal role in supporting CIHI's leadership in shaping the organization's vision and providing strategic direction. With her exceptional leadership skills, she guides a dynamic and talented team responsible for a wide range of corporate activities that drive CIHI's success.One of Anne-Marie's key responsibilities is overseeing operational planning and reporting, ensuring that CIHI operates efficiently and effectively to achieve its objectives. She also spearheads the development and implementation of a revised performance measurement framework, enabling CIHI to monitor progress, evaluate outcomes, and continuously enhance its services.In addition, Anne-Marie plays a vital role in maintaining and optimizing CIHI's governance structure, working closely with the Board and senior management committees to ensure effective decision-making and organizational alignment. She oversees the strategic risk management program, identifying potential risks and implementing proactive measures to mitigate them, safeguarding CIHI's operations and reputation.As a skilled project manager, Anne-Marie effectively executes various strategic initiatives, overseeing their successful completion. Her ability to navigate complex projects with ease and precision contributes to CIHI's continued growth and innovation.Through her visionary leadership and ability to motivate her team, Anne-Marie fosters a culture of excellence, collaboration, and continuous improvement at CIHI. Her strategic insights and adept execution empower CIHI to fulfill its mission of providing high-quality health data and intelligence to inform decision-making and drive positive change in the healthcare sector.

Anne-Marie provides leadership coaching and consulting services on a part-time basis. Learn more about Anne-Marie's views on leadership by listening to her Podcast "Butterfly Theories" available on all major podcast hosting services.

Anne-Marie has had the privilege of teaching diverse courses in the field of healthcare administration. One of her notable contributions includes teaching MHA 6370 Health Informatics Course, which forms a crucial component of the Masters in Health Administration program. The primary aim of this course is to equip students with a comprehensive understanding of the intricate relationship between people, processes, and technology, empowering them to drive improved outcomes in healthcare delivery.In addition to her expertise in health informatics, Anne-Marie also developed and teaches the Executive Masters in Health Administration Course focused on Organizational Behavior and Change in Healthcare. This course delves into the vital aspects of understanding how organizations function within the healthcare landscape and navigating the complexities of change management. Through her engaging teaching style and rich industry insights, Anne-Marie effectively equips students with the knowledge and skills required to lead successful organizational transformations in healthcare.Anne-Marie's dedication to education and her ability to facilitate meaningful learning experiences make her a valued and influential figure in the academic community.

In this exciting role, Anne-Marie led a team of talented professionals dedicated to improving the quality of care for children and youth. Leveraging her expertise in data information systems, strategy development, and continuous improvement, Anne-Marie drived positive change in the lives of young patients, ensuring they have their #BestLife at CHEO.With a passion for strategy and a nerdy mindset for data, Anne-Marie thrives in her role, utilizing evidence-based decision-making and fostering a culture of accountability. She oversaw the health records team as they were finalizing their transition to electronic health records where she learned about the importance of guaranteeing accuracy, privacy, and accessibility to patient information. Through her leadership and unwavering dedication, Anne-Marie contributed to CHEO's mission of providing exceptional care and empowering children and youth to reach their fullest potential.

Anne-Marie played a pivotal role in driving organizational success by closely collaborating with the CEO and other executives. Her responsibilities encompassed a wide range of critical areas, including leading and contributing to the organization's planning and budget processes, strategic planning, managing critical issues, improving administrative processes, and spearheading special projects assigned by the CEO.Anne-Marie also took supervised a dedicated team of executive assistants who provided essential support to the executive leadership team, including the CEO, Vice-Presidents, and Chief of Staff. Through her strong leadership skills, she ensured that her team effectively supported the strategic goals of the executives. Notably, she implemented a new support model, resulting in improved workload balancing, comprehensive coverage, and seamless coordination of activities.With her expertise and strategic mindset, Anne-Marie consistently made valuable contributions to the executive offices, enabling effective decision-making, streamlined operations, and successful project outcomes. Her close partnership with the CEO and executive team facilitated a cohesive and collaborative work environment, driving the organization forward in achieving its goals.

As a Business Systems Analyst (BSA) at CHEO, Anne-Marie played a crucial role as a key member of the EpicCare Ambulatory project team. Her responsibilities spanned various critical tasks, including engaging with clinical staff to gather requirements for the electronic health record (EHR) system, documenting those requirements, collaborating with vendors to identify solutions, designing new processes, presenting briefing notes to senior project leaders for decision-making, and resolving system issues in coordination with technical and clinical staff. Additionally, she provided leadership and support for key change management activities.She also conducted an Organizational Readiness Assessment for the Epic Program, assessing CHEO's readiness for the implementation. Furthermore, Anne-Marie played a pivotal role in developing and implementing essential components of the change management framework for the EpicCare Ambulatory project and MyChart. This encompassed facilitating kick-off meetings, conducting dress rehearsals, and conducting post go-live check-ins, ensuring a smooth transition and user adoption.Demonstrating her thought leadership and expertise in change management, Anne-Marie delivered two webinars for Canada Health Infoway, showcasing CHEO's successful change management practices and providing valuable insights to EHR implementation projects.

Anne-Marie played an instrumental role in various client engagements while working with the Intersol Group, a reputable consulting firm in Ottawa. In her position, Anne-Marie contributed to and led multiple projects in diverse areas, including:Change Management: providing expertise in all stages of change management, from planning and implementation to monitoring and evaluation, ensuring smooth transitions for clients.Strategic Communications: developed targeted communication strategies tailored for senior executives and employees, fostering effective communication channels within organizations.Strategic Planning: facilitated strategic planning initiatives, engaging employees and stakeholders to foster innovation and ensure commitment to achieving set objectives.Stakeholder Engagement and Public Consultation: skillfully engaged with stakeholders and facilitated public consultations, fostering open dialogue and collaboration.Organizational Development, Governance, and Business Model Development: provided valuable insights and expertise in driving organizational development, enhancing governance structures, and developing sustainable business models.Group Facilitation: demonstrated her proficiency in facilitating groups ranging from small teams to large assemblies of up to 250 employees, ensuring productive discussions and efficient decision-making.Report Writing: leveraged her strong written communication skills to deliver comprehensive reports that effectively communicated project outcomes and recommendations.Additionally, she was actively engaged in business development activities, including responding to proposals, marketing initiatives, and internal planning. She also invested her time in knowledge transfer and mentoring new consultants, ensuring their successful integration and growth within the consulting field.For further details on specific projects Anne-Marie undertook, please refer to the project section.

As a Business Analyst at Cactus Commerce, Anne-Marie played a crucial role in various projects, making valuable contributions throughout the product development lifecycle. Some of her key responsibilities and accomplishments include:Co-contributed to the development of the Cactus Solution Framework, a comprehensive guide outlining project delivery processes and standards.Assisted the project manager during the planning phase, collaborating to establish project plans and create a roadmap for tracking overall project progress.Facilitated collaborative sessions with clients from diverse industries, gathering and analyzing functional requirements for software development projects.Conducted thorough analysis of client needs and translated them into clear documentation, including system requirements specifications, use cases, and storyboards, to guide system design and development.Utilized Unified Modeling Language (UML) standards to develop and document business process and system flows, ensuring clarity and alignment across the project team.Worked closely with development and quality assurance teams, effectively bridging the gap between client requirements and technical implementation.Reviewed and refined user guides, providing comprehensive instructions to clients on system operation and functionality.Led post mortem sessions to evaluate software product quality, gather team feedback, and identify areas for improvement, contributing to the refinement of project management processes at Cactus Commerce.Through her role as a Business Analyst, Anne-Marie demonstrated her expertise in requirements gathering, documentation, and collaborative problem-solving. Her contributions played a vital role in ensuring the successful delivery of software projects and driving continuous improvement within Cactus Commerce.

Anne-Marie contributed to two key projects, including the implementation of a Picture Archiving andCommunication System (PACS), as well as the transition towards a single patient number for the hospital. Her work included supporting project lead with the selection of a vendor for a PACS, documenting “as is” and “to be” processes, preparing communications to describe the process for transition towards a single patient number for The Ottawa Hospital, and working with physicians and clinicians from various disciplines throughout these projects.