Alexis Penny Email & Phone Number

Overland Park, Ks, Us

Overland Park, Ks, Us

New York, New York, Us

New York, New York, Us

New York, New York, Us

Work as the single-point of contact on daily requests from multiple parties on various matters and escalate to the Project Manager as necessary.Draft processing statements of work and Playbook(s) to be used by other departments in executing their portions of a projectObtain, examine, and prepare client data for processingProcess data through Relativity Processing applicationTroubleshooting and routine support of Relativity Processing and Workspace(s).Utilize downtime to assist CS department in routine client requests.Interpret client needs and PM instructions in order to accurately and efficiently pass them on to other operational groupsAssist in troubleshooting and resolving any client issues with delivered or hosted dataMonitor and report on the progress of client projects through the multiple departments at Epiq

New York, New York, Us

Track progress of numerous projectsMonitor emails to ensure that the client receives answers in a timely mannerMonitor internal communications and be able to assist in coordinating effective workflowsReview intake of evidence and coordinate what steps to initiate with that evidenceReview project deliverables and communicate that with the team in order to help manage next stepMulti-task to handle different job requirementsCreate weekly and monthly reporting for client billing and data usage.Assist with the training and coaching of new employees.

Kista, Stockholm, Se

Managed LEC Backlogs through internal and external reportingDeveloped reporting and provided supporting data for escalations including documentation for legal actions.Provided daily root cause analysis on orders reaching schedule due date, including proactive escalation steps.Compiled data daily to provide constructive feed back to line processing teamsProvided support to line in the provisioning of telephony orders, including error resolution and training.Project Managed the first two phases of a continuing market roll out.Involved in testing and training of a new internal order management and provisioning automation system.Worked with Systems Support and HR trainers to ensure a seamless transition for customers.Created documentation for market based processesPlanned and executed the organizational wide roll-out of a Project Oriented Organization.Created and managed project governance models.Defined and documented project management methodology and internal tool processes.Delivered training and created documentation for new tool and process implementation.Worked across organizations and management levels to successfully meet major milestone and foretasted project tollgate dates.

Managed incoming phone lines, sorted and distributed mail daily.Prepared mass mailings to the congregation, including managing postage costs.Maintained Member files, processed donations and prepared them for publication in the monthly newsletter.Created and maintained excel databases for specific donation funds.Presented an appropriate first contact for members, potential members, clergy and lay staff in the office.

Denver, Colorado, Us

Supported the Store Manager with the hiring and training of new employees, and the certification of all employees at all levels for the district. Worked with staff to maintain and exceed corporate defined sales goals. Planned and implemented themed sidewalk sales and customer contests to increase store revenue. Participated in quarterly inventories, managed candy and magazine inventory. Worked with customers to tailor their experience in the store