In 2020 technology companies struggled to repurpose their products to battle the pandemic and so did I about my next job. Drones' life saving capabilities became very popular solution to build public support. I decided to become a remote pilot and add that to my skills. Native Portuguese speaker and fluent in English with 10+ years of customer service in the US. A real-time critical thinker and keen eye for details, who quickly identifies challenges and proactively finds solutions. Strong technology adaptability, curiosity and eagerness to learn new concepts, tools, apps and web products. All these transferable skills established the foundation of my professionalism in customer support.While managing retail stores in the US, worked with IT to troubleshoot store tools, online and in-store customer issues. Recognized through career promotions and regional awards for high performance in sales, getting things done and problem solving for my store and team. Hands-on experience in client facing customer service and support in the retail and textile industries, Managed and applied ISO 9001-2000 quality inspection processes in my own businesses in Brazil.Area of expertise:Project CoordinatorEntrepreneur and business ownerBuild strategic partnership Conflict resolutions skillsProcess improvement