Amplified Analytics is a cutting-edge speech analytics company with unique expertise in CX/Analytics and BPO world, leveraging CallMiner, the best analytics platform in the industry. We have combined that expertise to deliver the highest quality fully and partially managed analytics solutions to the contact centre and BPO industry.We work with contact centres, collection agencies as small as 10 agents and BPO's as large as they get. Smaller contact centres are delivered fully automated QA for as little as $30000 per year.We are the dominant player in the Canadian collection industry, supporting numerous agencies assisting in improving their agents to be the top performers in the industry, and automating QA saving operational costs while generating higher revenues. We have also developed a collections benchmarking service to show agencies and their customers where they rank against each other, where they start and where the top agencies are performing today.Our BPO 2.0 model helps BPO's transform to defend and compete against the largest, most sophisticated BPO's at a fraction of the cost. We ensure that "getting in" to the analytics world is easy, and low to no risk, guaranteeing ROI and increasing revenue. Having trouble with a contract? We optimize your performance ensuring contracts are optimized for minimal penalties and maximum bonuses.We will even help sell the solution to your customers and prospects as your analytics department or do a test drive for them to show the value add or differentiation.The ultimate goal with the BPO is to have us show you how to use it, train you when you are ready to take over so there are no delays in ROI, and the transformation is up and running.The models have been tested for a decade and truly work, we have over 2000 agents using the solution and have grown exponentially in the last few years. Contact us for a demo and discussion or proof of concept!

Bringing industry best and leading practices, resources and products to the contact center Industry in North America. We help making other solutions successful if you have one that is under performing. We use our wealth of experience mapping out what is necessary to be successful and together with your help, how to achieve it. We can help you optimize your existing environment, ensuring all of the interrelated components of your service architecture are at the levels required to support your organizational objectives. We map out which ones need to be focused on, and help you to narrow down the best opportunities to invest in.*Functional Director Operational Oversight- Elections Canada for the 42nd General Election Public *Inquiries Unit Call Centers*Transformation and migration plan(s) to Shared Services Hosted Contact Center Solution (HCCS) for public sector client(s)*Speech (Contact) Analytics startup and operational plan*Operational Reviews: Federal Government and High Tech*Subject Matter Expert in Contact (Speech) Analytics for CRA*RFI Development for CRA*RFP Detailed Business Requirements for Workforce Management and Speech Analytics for HCCS Federal Government. *Voice of the Customer Program development for large high-tech private sector and public sector*Customer experience roadmap development for Government and private sector large high-tech*RFP answering as SME for private sector customer*RFP evaluation for private and public sector clients*WFM business requirements analysis and development for public sector client*Contact Center Consolidation Plan development for public sector client

Corporate Deliverables:Consolidated the acquired Elix Contact Centre business with the traditional Bell Contact Centre business into a business plan. Responsible for providing thought leadership to senior management during the creation and integration of their ICT growth division while consistently exceeding aggressive targets directly (not through a team).* Responsible for developing the Contact Centre Practice for the Federal Government and for Bell Canada.* Key resource for the evolution of Bell’s national contact centre practice, and customer experience strategy - integrating a multichannel service delivery model into one practice with Bell’s web practice.* Developed products and solutions, established procurement process and vehicles, and sold directly the portfolio of products and services specifically designed for the Government of Canada marketplace.Customer Deliverables:* Worked with executives to understand goals and objectives of business unit, translating them to strategic roadmaps and executable strategies.* Worked with clients to understand their business requirements and evaluate options and produced business cases and decision matrices for funding.* Developed and managed a complete self sufficient business unit including finance, pre-sales, delivery and support for solution created for Government if Canada.* Developed best practices to migration and transformation of 70 contact centres to a hosted platform in the federal government.* Worked with end clients to refine processes to be more effective and efficient for transformation to new model.* Developed support models to meet and exceed contractual requirements.Revenue Metrics* Over a four year period, produced $22.6M from zero in professional services, managed services and SAAS.* Signed in excess of $60M of forward contracts with no additional resources (40% margin).* 2007: $1M* 2008: $3.2M* 2009: $4.5M* 2010: $5.9M* 2011: $8.5M

Responsible for developing the “EVS” (Enhanced Voice) solutions market in Eastern Canada. Supported the sales team by developing defined value propositions, vertical market opportunities, sales coaching modules, funnel management and closing techniques.* Achieved 700% of quota in 2006.* Developed the Countries first Virtual Call Centre solution 2003 which has since generated Millions of dollars of revenue for Rogers, including $6M in revenue in 2006 alone.* The EVS solutions were the central focus of the entire EVS group which was championed to the marketplace by the CEO of Sprint Canada.

Sold the full spectrum of GE’s midrange, software, internetworking and broad range of IT and business services to a Winnipeg based territory of over 40 clients including public utilities, financial services and manufacturing organizations. Progressed from Product Specialist to Account Executive responsible for all of Manitoba/Northwestern Ontario.* Sold full range of IT and Business consulting services from Internetworking, E-business, Business Process Re-Engineering, Quality Consulting (6-Sigma), Outsourcing, Enterprise Planning and Strategy and major Service initiatives greater than $1 Million Dollars.* Doubled revenue ($6M to $13M) and client base (20 to 40) within two years through new business development and expanding business with existing clients.* Sold an additional $4M in complementary GE services (1999-2000).* Exceeded GE’s National profit margin (9%) for hardware sales by 50 % utilizing value added sales strategies.* Achieved a high closing ratio by working strategically with customers to understand their businesses and therefore establish high value trusting relationships.

Responsible for building a business from scratch, offering to work for free, built a business from nothing to becoming one of the top salespeople in revenues and margin.