• Led analytics and data science projects for over 20 clients in various industries resulting in an average time-to-action decrease by 80%, increases in efficiency and revenue.• Led the ideation, development, validation, and launch of over 6 new products and service lines that leverage analytics and machine learning to drive value in various industries including Human Capital Management.• Developed partnerships with industry experts for product ideation and launching offerings.• Managed C-level client relationships, navigating change management, and driving process change in decision making while managing multiple stakeholders.• Led the scoping, solution architecture, and technical proposal workstreams partnering with Business Development teams, leading to closing deals with many clients (from Fortune 500 companies to early-stage startups).

Streamlined pipeline data collection, organizing, and error capturing process, reaching a state of reliabledatabase, and building value-adding analytics to help support decision-making and strategy setting:▪ Developed and executed Data Quality Management process, ensuring data accuracy is above 95%.▪ Developed and maintained process for data management during merger ensuring reportingdatabases captures data from both legacy systems, while automating metrics and KPI calculations.▪ Using Power BI I created a suite of decision support analytical solutions that decreased governancetime to action by about 50%, and allowing innovation pipeline value to increase by 5-10%.▪ Performance optimization activities: simpler, more accurate, 80% faster KPI reporting throughreport automation.

Optimized innovation pipeline management using various coding languages, Power BI and Tableau:▪ Developed and executed Data Quality Management process, ensuring data accuracy is above 95%by automating error checking, missing data checks, and data inaccuracies.▪ Created and maintained process for data management where data is gathered from multiple sources(project management system, finance system, and manual inputs), calculated fields and metrics arecalculated, and data is organized and stored for reporting.▪ Developed a suite of decision support analytics that resulted in decreasing governance time toaction by about 50% through designing and implementing an automated project prioritizationrecommendation engine combined with resource management.▪ Designed and developed a scenario-based decision support analytical solution.

Product Development (Business Analyst Role working towards Market-Ready Product)• Carried out the market research and competitive analysis for a new analytics product.• Designed and produced datasets required for tool development.• created the user stories required for the product development, as well as Use Cases for market readiness.• Designed and developed the Demo Process for taking the product to the market. Customer Engagement• Designed the scope of the Data Solution offered for clients.• Lead requirement-gathering workshops with clients, in order to reach the best useful dashboard designs for their different teams.• Designed and developed advanced analytics reports for clients, using predictive analysis to suggest targeting models for campaigns.

Operational Reporting and Analysis, Providing Business Intelligence to Senior Management• Utilized SAP Business Objects to build Remedy Reports that saved over 25 hours of work load a month for the team.• Developed and Analyzed Operational Reporting combining multiple data sources to report on SLA’s KPI’s along with time utilized with the propose of bringing insights to Senior Management.• Proposed process improvement on vendor operational process, through pointing out reporting gaps, through a resolution that would bring more control and enhanced accountability.Customer Reporting and Driving Change in Reporting Process• Designed and created ad-hoc and web-based reports utilizing tools such as SQL, Business Objects, MS Excel.• Project managed new customer implementations through analyzing customer data reporting requirements. • Proposed and Project Managed the Implementation of SSRS throughout the organization, enhancing efficiency and bringing further automation to the reporting process saving 150 hours of monthly workload.• Developed DataMarts for the Vodafone Telecom Management tool to run off.Global Reporting Initiative• Project-Managed a project to unify reporting functions that sit within different teams throughout the Group Enterprise Organization, mainstreaming reporting capabilities globally and eliminating the issue of different data reaching the customer from different teams.

Customer Reporting• Developed automated report utilizing SAP Business Objects and VBA Macro in MS Excel saving the Team 95 hours of work on a month.• Developed various automated reports through Excel VBA Macro’s, MS Access, SAP Business Objects, SQL Server, and SSRS reaching exceeding the target of saving 10% of the time spent to produce reports. • Developed Financial as well as Spend and Usage reports including payment enabler reporting that allowed Global Customers to validate Invoicing and hence make payment. Operational Reporting• Analyzed and Governed Operational Performance through periodic and ad-hoc reports for Operational Departments.• Developed a web-based reporting solution for the Product Delivery Team through SSRS.• Analyzed Vendor Performance, enabling Vendor Management to improve the process.Team Responsibilities • Developed and governed Induction and Up-Skilling Project for MIS-Team Members, a program I designed to bring new comers to the team all to the required level of technical skill and business awareness. • Mentored 3 new members of the team on Business Knowledge, People Skills, and Technical Skills.

• Worked a Front Line Care Advisor in Vodafone UK Customer Services.• Excelled in Customer Engagement and Interaction.• Excelled in TNPS scores, turning detractor customers into promoter customers.• Excelled in resolving customer issues even when cases are escalated.• Took various tasks within the call center, worked as an On-Loan FloorWalker providing support to new comers.• Acted as a Team Leader, in which was responsible for Team Performance Management, knowledge management, quality, coaching, developing action plans and development plans for team members.• Excelled in building team spirit activities that made work environment more motivating and competitive.• Created various analytical tools that would help team members and team managers in monitoring and improving KPI scores.