Amr Alaa Email & Phone Number

Cairo, Cairo Governorate, Eg

Egypt

-Create tickets for each call, email or chat issue.-Handle Email Queue.-Solve issues with cloud based frameworks such as Azure and AWS.-Handle Incidents with low, and moderate priority.-Provide customer support for users and follow up the status of Incidents or service request.-Maintain call quality such as performance, handling time, First call resolution and customer satisfaction.-Collaborate with tier 2, L2 and Incident management team in order to handle high priority incidents and VIP users.-Navigate the knowledge base and attach the right knowledge article to the incident.-Solving the assigned tasks by IM Team.

Cairo, Egypt

As an Intern at ITI, I was able to develop my technical skills in web development and system administration.-Build fully responsive and Interactive web applications. (HTML, CSS, JS, Bootstrap, ReactJS).-Create database design and back-end for ecommerce, and adminstrative websites (PostgreSQL, Python, Django, Flask)-Create a DBMS in Bash scripting that enables users to store and retrieve data from Hard-disk, providing an efficient solution to managing data.-Develope an Odoo module that serves as a comprehensive Hospitals Management System (HMS) to efficiently manage patient data, departments, and doctors.-Upload tasks and projects in Github and collaborate with my colleagues.

-Prospect and generate leads: research and identifying potential customers or markets for our products or services. Utilize various methods such as cold calling, networking, referrals, and social media to create a pipeline of qualified prospects.-Conduct sales presentations: Engage with potential customers to understand their requirements and present our product or service offerings that align with their needs. Effectively communicate the value proposition and benefits to secure their interest.-Build and maintain relationships: Establish long-term relationships with customers by providing exceptional service and support. Address customer inquiries, concerns, and objections promptly and professionally, aiming to exceed their expectations.