As an IT Analyst at Capgemini, I apply my expertise in Troubleshooting software and network issues, cloud infrastructure services and service delivery to monitor and troubleshoot complex incidents, provide a link between customers and different escalated level teams. I have also successfully recorded many FCR tickets, contributed to the KB, and got many positive surveys from the client for providing an extraordinary service.As a computer science instructor at Almentor, I am working with DECI "Digital Egypt Cubs initiative" which it's a nationwide scholarship program launched by MCIT. I teach and train Preparatory and Secondary school students about IT basics, computer science and technologies.Before Joining Capgemini, I worked as Full-Stack Python Web Developer Intern at ITI, where i was able to develop my technical skills in web development and system administration. I also worked as salesperson at Sojy stationary which helped me to learn about sales and business.I am a Detail-oriented and results-driven Software Engineer with a strong foundation in Linux systems. Equipped with extensive experience in full-stack development, including backend services (Python, Django) and scalable infrastructure on Linux platforms (Ubuntu, RedHat). Adept at troubleshooting complex issues and optimizing system performance through meticulous analysis and efficient coding practices. Collaborative team player with excellent communication skills, committed to delivering high-quality solutions that align with organizational goals and industry best practices.