Duties: • Managing key accounts portfolio in Saudi Arabia including sovereign and governmental customers (Exceeding 15M SR/month).• Leading agile credit controlling for diverse multinational corporations with headquarters located in US and EMEA.• Collaborating effectively with global teams and stakeholders across cultures and time zones to deliver best solutions, handling disputes and achieve business objectives.• Running monthly Aging report, Accounts Receivables ledger and calculating (DSO) to prioritize follow-up and dunning activities.• Forecasting collections quarterly to enhance (ECL).• Conducting a monthly (RCSA) to identify most risky accounts.• Reporting and presenting collection performance, (BDE) trend, provision status & team KPIs.• Using SAP and Oracle in registration and to manage purchasing orders, submitting invoices/credit notes, and tracking payments. • Applying bank transfers through booking invoices and reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted. • Evaluating customers credit worthiness & set up payment plans. • Maintain updated records of customers financial status and securing timely payments through constant follow up and continuous communication with customers.• Updating the monthly team’s portfolio and assigning accounts to the collectors. Achievements:1. Contributed in team building (Setting SMART goals, KPIs, Internal process and regulations)2. Printing and scanning reduction enhancement (Cost optimisation & sustainability initiative)3. Created credit customers database (Integrated tool to instead of using several sheets)4. Created and managed dunning and payment behaviour database (documentation system for all dunning trials and results).5. Created purchasing orders tracking tool (Smart tool to prevent any delays in P.O renewals)6. Developed a new tool for bank transfers auto allocation and target calculation to save time, effort and ensure accuracy.

Duties: • Managing intermediate/Premium & Strategic portfolio (15M EGP/month).• Handling governmental sovereign accounts as accounts care of general intelligence, prime minister council, ministry of defence and ministry of interior.• Handling large corporate & strategic elite accounts such as microfinance, smart transportation, real estate & holding companies.• Conducting outside visits and meetings with customers to solve any problems, discuss accounts status and maintain a healthy relationship.• Contacting customers through voice calls, via. e-mail, SMS or WhatsApp to align payment amounts and dates with them.• Booking and inserting customers bank transfers.• Depositing and allocating received bank checks.• Handling customer's taxes withholdings (VAT, Stamp, additional stamp, and etc.) & exemptions.• Assessing new accounts financial status and validating their registration documents.• Assessing accounts eligibility to add new lines or services with large volumes.• Monitoring accounts financial status on daily basis.• Creating reports & presentations with collection activities & BD status.Achievements:1. Developing method to identify resellers accounts through analysing payment behaviour to minimize the bandwidth of the scanned risky accounts.2. Created and managed resellers database.

Duties:• Conducting bill review with 100% accuracy.• Investigating and reporting any bill issues.• Analyze and report team's performance & productivity.• Purpose new proactive audit tools to prevent revenue loss.• Taking actions to enhance customer experience.• Creating reports and presentations with audit activities.• Managing corporate accounts database.• Held meetings with concerned teams to enhance business.• Support rest risk teams.Achievements:1. Creating and managing corporate risk base directory2. Proposed a new tool to prevent revenue loss caused by group of mobile internet bundles

• Dealing with the assigned portfolio (2M / Year).• Contacting debtor customers and ensure timely payment. • Investigate and fix billing issues.• Monitoring payments behavior & report any fraud cases.• Handling the team mailbox and assigned requests. • Create reports and presentations with collection activities.• Perform full analysis for the BD collection performance & progress.• Controlling High usage through monitoring roamer customers.• Taking timely & accurate actions to avoid exceeding the matrix.• Managing resellers audit project (Business Enhancement).

• Handling customer's inquires, requests, and solving problems. • Handling the end-user area inbox requests. • Covering supervisor’s duties when needed.• Managing the queue and controlling the service level. Creating reports and analysis team’s adherence, AHT and NR.• Supporting CAM team when needed.

• Monitoring selling operations.• Handling customer's inquiries and complaints.• Overseeing the stocks.• Ordering supplies.• Keep accurate records for the daily revenues and expenses.

• Managing budget & revenues (1.5 M / Month).• Monitoring bank deposits & cashflow.• Controlling expenses & allowable discounts.• Keeping statistical & financial records.• Maximizing profits & minimizing cost.• Maintaining trustful relations with guests.• Coordinating with GOV authorities to secure business. (CPA, Tourism Chamber, Labor Office, Social Insurance & Tax Authority)• Communicate with NGOs to support the brand image.• Conduct meetings with large corporations purchases for upselling.• Ensuring compliance with hygiene & safety guidelines.• Following up staff attendance, punctuality & appearance.• Forecasting and ordering supplies & monitoring stocks.

• Auditing cash drawers.• Auditing the sold cheques and ensuring that all items are recorded on system.• Balance the cash drawer and log receipts.• Keep accurate financial records and ledgers.• Investigate and resolve out-of-balance accounts.

• Running the central treasury .• Training the juner cashiers.• Overseeing the cash flow.• Monitoring expenses. • Handling all customers payment methods ( Cash, Visa, Mastercard, American Express & On credit).• Conducting allowable discounts.• Receiving the daily incomes from sub treasuries.• Following and recording the daily bank deposits.

• Managing the front line and the reception area.• Taking take away orders & handling customers complaints.• Following up the orders preparing time.• Checking the orders before picking it up.• Setting team shift schedules.• Ensuring compliance with policies and internal regulations.

• Handling all customers requests & complaints.• taking orders & recommending dishes of the day.• Suggesting low cost meals & upselling side-dishes.• Following up orders processing times.• Conducting surveys and recording guests and customers feedbacks and comments.