-Oversee daily Front of House operations, including visitor services, educational programs, and conservation efforts, ensuring a world-class guest experience for all visitors.-Collaborate with department heads to implement strategies that align with conservation, education, and sustainability goals, while enhancing guest satisfaction and operational efficiency.-Lead and mentor staff across various departments, promoting professionalism, performance, and continuous improvement.-Monitor key performance indicators, such as visitor satisfaction, educational engagement, and operational efficiency, taking corrective actions as needed to maintain high standards.-Manage vendor relationships and contracts to ensure high-quality service delivery in guest services, logistics, and facility maintenance.-Ensure strict compliance with safety, environmental, and operational regulations, fostering a culture of safety and responsibility throughout the facility.-Oversee the operational budget, ensuring cost-effective resource allocation and expenditures, while supporting financial planning and reporting.-Support emergency preparedness and crisis management plans, ensuring the safety of guests, staff, animals, and property.-Coordinate with internal teams and external partners on special projects and ensure successful delivery of marine life and educational initiatives.Act on guest and management feedback to exceed expectations, maintaining high levels of service, and improving visitor satisfaction.-Represent Fakieh Aquarium professionally in interactions with guests, regulatory bodies, and strategic partners.-Implement policies and standard operating procedures across operational and technical functions to ensure work is carried out in a controlled and consistent manner.-Drive continuous improvement initiatives, identifying opportunities to enhance processes, reduce costs.

-Lead and manage the technical department for both the aquarium and dolphinarium, ensuring smooth and efficient operations.-Oversee daily operations and provide technical guidance to maintain high standards of facility performance.-Conduct and lead team meetings to drive operational excellence and ensure consistent communication and collaboration.-Serve as Deputy to the Director of Operations, stepping in during their absence to oversee all operational aspects.-Provide technical support for on-site restaurants, ensuring food safety, quality control, and seamless daily management operations.-Lead the veterinary team, overseeing animal health and welfare, and ensure high standards of care.Improve laboratory facilities and streamline medical testing procedures to enhance diagnostics and animal care.-Collaborate with cross-functional teams to ensure the highest standards of guest experience and operational efficiency.-Support the day-to-day operations across all technical, veterinary, and safety aspects of the aquarium and dolphinarium.

*Developed and implement HACCP Manual, all procedures relatedFood -Health & Safety, prepared all policies and SOPs.*Management review meeting planning, execution and outputmanagement.*Supplier quality assurance and purchase management.*Customer needs identification, customer complaint’s Handling& customer satisfaction analyses.*Training, auditing, documentation, establishment, and implementationof quality, environmental, food Safety, health and safety management.*Leading green globe recertification & sustainabilityimplementation practices.*Conducting food safety team meetings and follow up on itsoutcomes.*Water safety module(legionella) implementation withengineering department.

*Internal H&S auditor on all facility locations to ensure that thesystem in place.*Maintaining high standards of hygiene at all locations to meet withCompany and international legislative requirements.*Ensure that all working staff at the locations is aware of theirobligations to respect the hygiene and safety rules.*Ensure that all staff and the implementation of the Company Healthand Safety Policy adopt safe working methods.*Ensure that all of the company staffs are FOOD SAFETY TRAINED andare implementing the standards.*Carry a Risk assessment report and analysis when needed byidentifying risks to the Top management for immediate action.*Second party external supplier auditor to evaluate hotel's supplierperformance.

*leading company quality assurance programs(cherish, VEOOS , Hotel IQ).*HACCP and food safety implementation.*Green globe implementation and certification

- Air defense house includes 8 food outlets ( Different concepts) with 2 main kitchens serving 2 hotels 200 + rooms and 8 wedding halls around 200 food handlers on 3 working shifts.i was responsible for - supervising the quality assurance team in monitoring the daily food safety practices in different areas from receiving , processing and serving to customers.-preparing the a daily detailed report to the G.M about reported NCRs to take the corrective and preventative measures with the team.-To train the food handlers on basic food safety practices.-Orientation of the new quality team members on the implemented systems and their roles.-weekly report to the section head on the reported NCRs with the taken actions and follow up