- Overseeing teams across 8 counties in the region.- Lead the creation and improvement of all business processes within SSC- Develop and manage communication channels with the region. - Ensure smooth cross-functional operations.- Manage the Community Management function across all social media platforms.- Oversee Compliance Management.- Lead the Operations Support unit.- Manage the VIP chat Customer Service.- Oversee the Customer Anti-Fraud unit.- Responsible… Show more - Overseeing teams across 8 counties in the region.- Lead the creation and improvement of all business processes within SSC- Develop and manage communication channels with the region. - Ensure smooth cross-functional operations.- Manage the Community Management function across all social media platforms.- Oversee Compliance Management.- Lead the Operations Support unit.- Manage the VIP chat Customer Service.- Oversee the Customer Anti-Fraud unit.- Responsible for the financial cycle of customer care, including monthly and yearly closures. Show less

- Managing teams serving 8 counties across the region- Creating and Improving all the unit business process- Developed the unit communication channels- Managing cross-functional operations- Managing Community Management function through all Social Media platforms- Managing Compliance Management Function- Managing Operations support unit- Managing all the company mailboxes.- Social Media Customercare- Managing +200 Agents.- Responsible for the customer… Show more - Managing teams serving 8 counties across the region- Creating and Improving all the unit business process- Developed the unit communication channels- Managing cross-functional operations- Managing Community Management function through all Social Media platforms- Managing Compliance Management Function- Managing Operations support unit- Managing all the company mailboxes.- Social Media Customercare- Managing +200 Agents.- Responsible for the customer care financial cycle including monthly and yearly closure Show less