• Supervise and coordinate the activities of ground crew in the loading, unloading, securing, and staging of aircraft cargo or baggage.

• Responsible for guest services and traveler procedures, such as check-in, baggage handling, boarding assistance, and security.

• Responsible for ensuring that accurate weight and balance data is generated in order to support safe, compliant and efficient flight operations.

• Provide customer service managing the rentals process, in compliance with Hertz’s policies and procedures.• Effectively communicate and offer ancillary products and services to enhance Hertz customers’ travel experience• Strong emphasis on selling and revenue maximization on core products to achieve sales goals.• Personally welcome Hertz customers with a pleasant greeting and answer questions in a friendly manner.• Resolve customer issues and concerns tactfully, using effective customer service techniques.• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.

* As a Preseason Tax Professional, I am responsible for providing an outstandingclient experience by utilizing interview techniques that will help me determinethe client's needs and offering the appropriate product or service that meetsthose needs. * I am providing an accurate and complete tax return, using a high degree of ethics and integrity.* I will incorporate effective communication skills with both clients and fellow H&R Block associates, promoting teamwork and collaboration throughout the tax office and district.

• Prepared promotional materials for sale of itinerary tour packages.• Planned and sold transportation, accommodations, and other travel services.• Handled clients request and advised on appropriate destination, modes of transportations, travel dates, costs and accommodations.• Resolved travel problems, complaints and issued refunds.• Made hotel reservations and handled communication with tour operators.

• Checked passengers in at ticket counter and gate using different airlines reservations systems and distributed boarding passes for outgoing flights. • Checked passenger baggage and places bag tags on them for appropriate destination. • Coordinated ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight. • Handled customer complaints regarding ticketing and baggage handling when problems arise. • Made announcements regarding flight activity at gate or over airport’s general PA system. • Answered customers’ inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise. • Communicated with flight crew on ground and via ground to air radio.

• Answered general inquiries about company products and services. • Handled billing inquiries and resolved billing issues.• Sold Etisalat mobile phone and internet services.• Matched services and products to customer needs with consideration to their financial constraints and possibilities. • Built relationship with customers and managed and promoted loyalty programs.• Effectively managed customers’ complaints either verbally or by written communications.• Mastered approaches for customer management including effective and interactive engagement, actively listened with empathy to resolve issues.

• Responsible for all sales activities from generating leads to signing the lease in order to achieve maximum occupancy and revenue growth for the community. • Welcomed future residents when they arrived and understood their needs, then demonstrated and sold the value of the community. • Dedicated to service excellence and on-going positive relationship with residents and delivered exceptional customer service to ensure maximum number of lease renewals.• Prepared monthly salary reports for company personnel.• Managed receivables collection and revenue.