-Greet customers and check the car maintenance history . -listen to customers concern about car. -start a job order ,receive the car and make a road test if it is necessary. -tell the customer the time will the maintenance talk and the cost -make it easy work shop to know about customer problem in technical points in job order -offer accessories to the customer - its all about customer needs - -follow the maintenance with workshop and tell the customer if car need anything -deliver the car to customer and make it sure he is satisfy about maintenance time and cost. -reminder the customer about next maintenance time and kilometers