Amro Hadad Email and Phone Number
Dynamic and accomplished Business Development Executive with over eight years of experience in the tech and BPO sector, specializing in driving customer success and fostering robust account relationships. I have propelled my career forward at leading companies such as MedRite+, Centro Global Solutions, LeadLink, Google, and Global Investment Vault, now thriving at Swiftee Ltd. In my current role, I innovate customer success strategies and deliver top-notch customer service. Key achievements include:Spearheading 200+ Healthcare employees in the Patient Support Center Operations at MedRite+ nurturing long-standing client partnerships with New York City Health Department for COVID-19 Testing and Vaccinations campaigns across New York state.Executing strategic account management initiatives at LeadLink, leading to increased customer retention rates and a significant uplift in renewal sizes through effective upselling and account growth strategies.Developing and implementing tailored solutions at Global Investment Vault, enhancing customer loyalty and achieving a 25% growth in customer lifetime value.Championing business development efforts at Centro Global Solutions, consistently exceeding sales targets by at least 30% year-over-year and improving customer satisfaction and retention metrics.As a Business Development Executive, I am committed to:Identifying and capitalizing on growth opportunities to drive revenue increases and expand market share.Utilizing data analysis to inform decision-making, improve customer experiences, and tailor our offerings to meet the ever-evolving needs of our clients.Leading cross-departmental teams to foster collaboration and innovation, ensuring the delivery of comprehensive technology solutions that exceed customer expectations.
Swiftee
View- Website:
- swiftee.co.uk
- Employees:
- 4
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Dispatch CoordinatorSwiftee Sep 2024 - PresentGreater London, England, United Kingdom
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OperatorSwiftee Oct 2023 - Sep 2024London, England, United Kingdom
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Customer Relationship ExecutiveLeadlink Solutions Mar 2023 - PresentPhilippines -
Patient Support Center Operations Manager+Medrite Urgent Care May 2022 - Mar 2023New York, United States- Led a team of Medical Assistants working directly with New York City Department of Health in the At-home COVID-19 vaccination and At-home COVID-19 PCR testing projects.- Grew Operations Team from 3 employees to 30+ during the pandemic - Achieved and maintained a steady client satisfaction rate (88% to 92%)- Automated 90% of our reports- Responsible for supervising the smooth delivery of high quality call center services rendered to patients through follow up outcomes withβ¦ Show more - Led a team of Medical Assistants working directly with New York City Department of Health in the At-home COVID-19 vaccination and At-home COVID-19 PCR testing projects.- Grew Operations Team from 3 employees to 30+ during the pandemic - Achieved and maintained a steady client satisfaction rate (88% to 92%)- Automated 90% of our reports- Responsible for supervising the smooth delivery of high quality call center services rendered to patients through follow up outcomes with the staff operationally and technically to ensure that calls and emails are answered and performed by staff within agreed time scales and in an appropriate manner.- Directly involved in liaise with quality control to oversee the efficiency and quality of all call center activities.- Developed all service delivery processes during the growth phase- Contributed in the process of changing service delivery teamsβ incentive plans and KPI structure to increase performance- Managed workforce, RTM and analyzed productivity.- Tailored and witnessed the development of my team members (5+ promotions) Show less -
Deputy Supervisor Of Technical Operations+Medrite Urgent Care Feb 2022 - May 2022New York, United States
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Subject Matter Expert+Medrite Urgent Care Dec 2021 - Feb 2022New York, United States- Applying subject expertise in evaluating business operations and process.- Create and update existing SOPs and cascade down to the staff- Conduct daily meetings and weekly workshops with MedRite Clinics to minimize the gap between the Patient Support Center and the Clinical Operations at the clinics as well as cascading down the daily updates to the Patient Support Center staff
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Customer Experience SpecialistMedrite Urgent Care Sep 2021 - Dec 2021New York, United States- Fulfill patient's requests via phone, email and chat. - Establish and maintain effective and co-operative working relationships provide excellent patient experience. - Identify and asses patients' needs to achieve satisfaction. - Provide accurate, valid and complete information by using the right methods/tools. - Go the extra mile to engage patients.
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Subject Matter ExpertGlobal Investment Vault Jun 2020 - Aug 2021Tampa, Florida, United States- Conducted comprehensive market research and analysis to provide clients with insights on local realestate market trends, property values, and rental rates.- Advised clients on real estate investments, evaluating potential opportunities, assessing risks, andrecommending strategies to maximize returns.- Guided clients through property transactions, including negotiating prices, drafting contracts, andensuring compliance with legal and regulatory requirements.- Provided⦠Show more - Conducted comprehensive market research and analysis to provide clients with insights on local realestate market trends, property values, and rental rates.- Advised clients on real estate investments, evaluating potential opportunities, assessing risks, andrecommending strategies to maximize returns.- Guided clients through property transactions, including negotiating prices, drafting contracts, andensuring compliance with legal and regulatory requirements.- Provided property management guidance, assisting clients in setting rental rates, attracting tenants,and optimizing property maintenance and repairs.- Kept abreast of industry trends and developments, staying updated on housing policies, zoningregulations, financing options, and technological advancements to offer clients informed andstrategic advice. Show less
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Customer Success SpecialistArb Call Facilities Inc Feb 2020 - Jun 2020New Cairo, Cairo, EgyptLoan officer responsible for:-Analyzing financial data and preparing financial statements. -Decide the eligibility of providing the loan based on the statistics of each client's statements.-Qualify clients for a personal loan. -
Customer Experience SpecialistCentro Global Solutions Jan 2019 - Feb 2020Cairo, EgyptCustomer Service Specialist-Resolve customer complaints via phone, email and chat.-Select and explain the best solution to resolve the customer's problem.-Respond to daily emails-Ensuring target achievement (Service level, average handling time..etc.) -
Strategic Sales SpecialistGoogle Adwords Certified Feb 2017 - Jan 2019Sydney, New South Wales, Australia-Handling SEO and digital marketing strategies for different businesses in Sydney, Australia.-Adjust the categories and manage businesses' Google listings on Google Maps. -Develop an optimized solution for a cost efficient pay per click ads on Google's first page using different keywords-Analyze keywords trends and frequencies using Google search analytics
Amro Hadad Education Details
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Digital Marketing
Frequently Asked Questions about Amro Hadad
What company does Amro Hadad work for?
Amro Hadad works for Swiftee
What is Amro Hadad's role at the current company?
Amro Hadad's current role is π Transforming Ideas into Results: Leading Outsourcing Solutions for Business Growth π and Success π‘ | Client Relations Executive at LeadLink Solutions πΊπ² π΅π πͺπ¬.
What schools did Amro Hadad attend?
Amro Hadad attended The Open University.
Who are Amro Hadad's colleagues?
Amro Hadad's colleagues are Pinchos Tunk, Lana Linkolin, Filip Watson, Mirza Qadeer, Henry Salas, Dmitry Skokov, Terry Anderson.
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Amro hadad Hadad
Palestinian Authority
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