. Leading the product management and design teams, collaborating on key B2B and B2G projects. Solution Development & Support: Designed, tested, and deployed innovative solutions; provided continuous technical support, ensuring customer satisfaction.. Market Alignment: Conducted customer interviews to stay updated on industry trends, and refined product roadmaps to align with market needs and feedback.. Team Collaboration & Mentorship: Fostered cross-functional collaboration and mentored team members for career advancement.

. Salesforce Product Manager, overseeing its utilization across Jumia, from data gathering to KPI tracking.. Managed the successful launch of the Jumia chatbot across multiple countries.. Led sprint planning, backlog creation, and ensured timely product delivery.. Utilized tools like Tableau and Hotjar for in-depth product analysis and improvements.

. Managed key projects including Bremer Food App, ParkPal, and Fit&Fix.. Incorporated feature requests into product roadmaps and groomed backlogs for development.. Utilized tools like Figma and Adobe products for design and prototyping.. Collaborated closely with development teams to ensure product quality and timely delivery.

. Defined and refined business processes for the team.. Collaborated with the product development team in launching new products, serving as the business lead in Agile scrum teams.

- Worked as a part of the founding team of the department in the company- Focused on project management and vertical growth

- Lead my team to achieve required targets, reporting to Customer Success Manager.- Appraise performance of staff, give suggestions, reward or coach accordingly.- Solicit for other job duties needing attention to enhance service and improve customers’ contentment to a reasonable extent. - Offer inspiration and training of internal staff.- Generate action plans to enhance performance and productive capacity of underperforming personnel.- Build industry knowledge through communication and research.- Arrange and participate in face to face meetings with the customer.- Ensure that customer requests are responded to in an accurate and timely manner.- Work with production support to ensure that future demands can be accommodated.- Help the business meet sales and revenue goals.

- Building long term relationships with new and existing clients - Building industry knowledge through communication and research.- Arranging and participating in face to face meetings with the customer.- Help the business meet sales and revenue goals.- Negotiation and planning for short and long term subscriptions.- Develop creative solutions for existing clients.

1. Organized Egypt youth to business forum 2nd edition with 900 attendees, 6 corporate partners and 3rd edition with 600 attendees and 7 corporate partners. [Website link: www.youthtobusiness.org]2. Led and recruited a team of 14 members, 3 coordinators and a project manager.3. Communicated and networked with partners through organizing business dinners and networking. 4. Managed key accounts with Senior and Middle Management to maintain and upscale current partnerships. [i.e. Microsoft, Vodafone, PwC, PepsiCo, and DHL]5. Researched and segmented the local market.6. Introduction & implementation CRM and Sales incentive systems.