Amr Elfeky Email & Phone Number

Cairo, Egypt

• Designing, implementing, and maintaining infrastructure VMware VCP, DCV, vSAN, vCenter, ESXI, DR and vSphere. • Designing, implementing, and maintaining Azure infrastructure Azure Virtual machines, Azure Windows server, Azure SQL, Azure Network, Azure WAF, Microsoft Entra ID and Azure Resources Redundancy. • Administered cloud infrastructure for Azure, aligning with DevOps CI/CD methodologies. • Designing, implementing, and maintaining infrastructure For RPA UIPATH standalone, UIPATH automation suite, Blue Prism, Automation anywhere for all our Clients. • Designed and deployed Kubernetes-based solutions for scalable application delivery. • Supervision server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly. • Manage and Administer Active Directory, DNS Server, DHCP server, SQL server and IIS. • Manage Group Policy Implementation in a mixed environment Windows, Mac and Linux • Plan and configure the distribution of client/server software, cumulative/rollup updates, service packs, and security patches. • Oversee server installation, configuration, and management, ensuring systems are adequately provisioned and secured • Implement and manage backup and disaster recovery solutions to ensure data integrity and availability. • Administer and troubleshoot Exchange online and Office365 in a multi-tenant environment. • Monitor and report on performance for all assigned servers, applications, and technologies. • Implement IT security policy to align with corporate Security standards.

Giza, Al Jizah, Egypt

• Design, implement and manage enterprise-scale Windows technologies such as server platforms, desktop platforms, AD, Office 356, Intune, VMWare Virtualization, MS Exchange, SCCM, Microsoft EntraID and Citrix XenApp. • Administer VMware solutions, including VCP, DCV, NSX, ESXi, vCenter, vSAN and vRA. • Plan and configure the distribution of client/server software, cumulative/rollup updates, service packs, and security patches. • Manage VMware Storage Datastore, VMFS, vSAN and NFS. • Manage and Administer Active Directory, DNS Server, DHCP server, SQL server and IIS. • Implement and development of disaster recovery plans to detect faults, minimize malfunctions, and backup systems as it relates to systems functionality • Supervision server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly. • Monitor systems capacity and performance. Administration, monitoring, and/or modification of automated information system software or - applications, related tools, and interfaces. Software or applications are designed to meet specific business units or needs. • Develops procedures, programs, and documentation for backup and restoration of host operating systems and host-based applications

Giza, Al Jizah, Egypt

• Receive, log all interactions/ incidents, and manage calls from CIB end users/GTS clients via phone, email, and online tickets, and deliver proactive actions to maintain elevated level of customer satisfaction. • manage enterprise-scale Windows technologies such as server platforms, desktop platforms, AD, MS Exchange 2016 and VMware. • Escalate IT incidents and Requests, which cannot be resolved within agreed time scale to the 2nd line of support, to resolve the cases successfully. • Participate in team projects that enhance the quality or efficiency of IT support. • Perform technical troubleshooting and problem resolution including, Printing management, Telephony, Client computing applications, and User and password management, to resolve end user’s incidents and/or requests. Policies, Processes and Procedures. • Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner Day-to-day Operations

Cairo, Egypt

• Installing new software and hardware components. • Manage VMware solutions VCP, vCenter, ESXI and vSphere. • Manage VMware Storage Datastore, VMFS, vSAN and NFS • Regularly evaluating our IT systems to ensure they meet the necessary demands. • Manage and Administer Active Directory, DNS Server and DHCP server • Ensuring data storage is safe and secure. • Resolving all issues coworkers have with their IT systems and software. • Educating co-workers about network security and best practices for computer usage. • Supporting the day-to-day operations of our computer network. • responsible for our intelligent service inside our buses and improving it.

Cairo, Egypt

Direct Technical Support Specialist for ADSL at CSO’s &Technical Support FTTH Site Specialist Engineer.Handling technical problems for WE-TELECOM ADSL,VDSL and FTTH customersPerforming CSO daily tasks of technical issues using established performance tools proceduresPerform Tasks and procedures related to systems updates.Managing daily CPE stock report.Configuring ADSL , VDSL and ONT CPE and other configuration; wireless…etc.,Analyzing, identifying errors & creating tickets for any other related escalation to handle customer problems.Updating existing tickets for CSO visitors (customers).Beta testing for different CPE’s configuration application “motive”Creating presentations and illustration for the team benefitsDeveloping and designing application to assist daily stock activates.

Bachelor'S Degree, Computer Science, V.Good

Get Excellent Degree in Graduation Project

High School Diploma, High School/Secondary Diplomas And Certificates, V.Good

Activities and Societies: Football team and Handball team