Leading a digital literacy project aimed at helping newcomers with technology skills.

Assisting new Canadians to settle in Kingston, ON as part of the Canadian government Refugees Assistance Program. Also administrates a 15 users' Salesforce operation.

As a Salesforce.com Consulting Partner, working with clients through requirements gathering, SFDC configuration & customization, documentation, and data uploading/migration.Also providing Salesforce.com training and support services on both the Sales Cloud and the Marketing Cloud to small and mid businesses in eastern Ontario Canada.

● Resolving inbound business customers calls● Worked in business care, business credit, new service activations, retention and service accounts transfers functions

Managed the implementation of Oracle E-Business Suite across 5 manufacturing companies with inventory management, purchasing, shop floor control, MRP, and supporting financial modules.

- Preparing the RFQ and participating in the negotiations followed to select the winning vendor from IBM, NCR, & ICL.- Leading the automation project of the park including ticketing and access control system, F&B management system, retail management, maintenance system, and interfacing these systems with Oracle financial applications. A project of $2 million with IBM & Oracle.- Recruiting, motivating IT professionals to finish projects on time and on budget.- Conducting Y2K extensive testing for all systems to ensure safe millennium crossing operations- Leading implementations with business managers.

-Managing technical support activities in multiple sites.-Designing and building the manufacturing sites WAN and internal LANs.-Managing applications development activities supporting manufacturing MRP systems and other tailored systems.-Implementing ISO 9000 programs in different manufacturing companies of the group.-Participation in the central IT steering committee supervising projects design, implementation and commissioning for the different products and services.