• Getting new partners onboard ( Sports facilities , Gym , Studios ) • Hiring qualified accounts managers for their designed areas and responsibilities • Training the team on how to use AllympiaPass dashboard and system • Providing the highest level of customer service to all AllympiaPass clients • Networking with perspective partners and maintain good relationships with current clients and partners • Discussing Egypt sales and marketing plans & campaigns with Head-Office.• Participating in setting AllympiaPass package price. • Involving in entire operational process cycle ( production, finance, technical & Customer support )• Reporting directly to AllympiaPass CEO

• Provide high quality customer service in a fast-paced, energetic environment• Lead team to achieve total fitness experience for all members• Manage all facets of the business to include sales, fitness and gym operations• Oversee sales process and systems• Manage, monitor and evaluate the performance of all gym-related managers• Hire, train and schedule all gym-level staff• Delegate, monitor, and evaluate specifically assigned responsibilities of sales team• Provide and maintain the highest level of customer service through personal actions and development of staff• Facilitate and monitor company-wide initiatives• Provide effective decision making in regard to customer service issues• Ensure facility is clean and operationally sound• Plan and promote special events for the gym on a monthly basis to drive member engagement, using corporate marketing as needed• Understanding of performance metrics including revenue, budgeting, inventory, payroll, cost controls and facilities maintenance• Strong sales focus and ability to drive revenues• Strong customer service orientation with proven results

• Responsible of follow up & implement all Fibers Club actions plan.• Set & discuss with Fibers CEO monthly, quarterly & annual club strategies & budget • Oversee all sales process & System ( Follow up, Referral, Sales Call, Guest Card, … ) • Manage, monitor, and evaluate the performance of all department managers. • Participate in hiring, training and scheduling of all club level associates• Coach, develop & lead Fibers Club team to insure the highest level of performance.• Attend the weekly meeting with all managers & the monthly meeting with all Fibers Club departments.• Manage the disciplinary actions involving all club level associates. • Provide and maintain the highest level of customer service.• Provide effective decision making regarding customer service issues

• Manage the Per-Sale team with Sales Manager to achieve Pre-Sale target.• Participate in all marketing plans & activities relate it to per-opening and soft opening.• Create “ Opening Soon “ marking campaign and “ Grand Opining “ marketing campaign , using all the marketing tools available.• Achieve & Exceed Titans Gym Pre-Sale membership plan ( 740 membership in 3 month ) • Participation in create Payment Plan membership & Month to Month Membership rules and regulations, with explain it to Titans Gym sales team . • Hiring, recruiting, developing & supporting new sales person and put them on the track.• Attend FACTS Academy course for 3 month with 94% final result . • Achieved highest sales record in December 2014 ( 792000 EGP ) . • Approach & close corporates deals with 22 multinational companies at New Cairo.

- Select and hiring the sales team with high qualification and professional standard.- Develops initial training programs for new sales team basic and new techniques sales. - Made market survey to know all compotator information, strength and weak points And market share percentage. - Designs various packages to meet members needs.- Establish annual plan for the sales department target which grantee covering all the Project expenses and also the profit percentage .- Create “ Opening Soon “ marking campaign and “ Grand Opining “ marketing campaign , using all the marketing tools available.- Follow up the Pre-Sale strategy to insure the high impact and reach the Pre-Sale target

- Develops and maintains productive sales organization; creates and implements policies And procedures to ensure smooth operation of the sales department.- Designs various packages to meet the needs of the valued members.- Monitor sales quota and develops plan and strategy to achieve club's monthly budget.- Develops initial training programs for new sales team and provides ongoing training to ensure they understand the benefits and features of the club's services, packages and new techniques in selling in the market.- Assists in development of sales and marketing strategies with the Operation Manager and provides appropriate sales programs, promotions, efforts and events including goal setting- Prepares written reports of sales activities including renewals, commission, leads, active members, quota, forecasts, and provides timely daily, monthly and yearly reports to the CEO.

- Open new account to new customer with full explanation of every point at the contact. - Update customers database by renew expired contacts and complete the missing Document.- Build, grow and maintain relationships with the individual customers allocated to develop the full potential of the client- Provide support at customer events during or outside normal office hours.- Dealing directly with complex customer situations. - Managing all processes after a complaint has been registered. - Prepare and setup customers transaction reports.- Prepare all related reports and analyze the transaction to meet customers need According to customers demand.- Act as the escalation point for customer-facing colleagues around while dealing with Complaints situations. - Maximize product sales by identifying cross selling opportunities and through quality customer service