Amr Mohamed Email & Phone Number

As a Customer Success Specialist for MSAAQ, my key responsibilities include:• Onboarding and Empowering Clients: I guide new clients through a seamless onboarding process, ensuring they have a comprehensive understanding of MSAAQ's features and functionalities to maximize their success from the get-go.• Building Strong Client Relationships: I foster strong, trusting relationships with assigned clients, becoming their go-to resource for any questions or challenges they… Show more As a Customer Success Specialist for MSAAQ, my key responsibilities include:• Onboarding and Empowering Clients: I guide new clients through a seamless onboarding process, ensuring they have a comprehensive understanding of MSAAQ's features and functionalities to maximize their success from the get-go.• Building Strong Client Relationships: I foster strong, trusting relationships with assigned clients, becoming their go-to resource for any questions or challenges they encounter.• Proactive Problem-Solving: I proactively identify client issues and work diligently to find effective solutions, ensuring their continued satisfaction with MSAAQ.• Usage Optimization and Growth: I closely monitor client usage of MSAAQ, identifying opportunities to help them leverage the platform's full potential and achieve their business goals. This may involve recommending additional features or services that align with their specific needs.• Delivering Exceptional Ongoing Support: I provide ongoing support to clients through various channels, addressing inquiries, offering training sessions, and supplying valuable resources to empower them on their MSAAQ journey. Show less

Cairo, Egypt

Co-Founder Spotlight: Driving Sales and Customer Success at Deutsche Welt Akademie.• Identified student needs through empathy-driven market research, tailoring courses for optimal learning outcomes and increased enrollment.• Developed and implemented effective sales strategies, directly contributing as a top-performing salesperson and customer service representative (CSR). For instance, I consistently exceeded customer satisfaction targets by actively listening to student needs and… Show more Co-Founder Spotlight: Driving Sales and Customer Success at Deutsche Welt Akademie.• Identified student needs through empathy-driven market research, tailoring courses for optimal learning outcomes and increased enrollment.• Developed and implemented effective sales strategies, directly contributing as a top-performing salesperson and customer service representative (CSR). For instance, I consistently exceeded customer satisfaction targets by actively listening to student needs and tailoring solutions.• Recruited and trained a talented team to ensure exceptional customer service and sales execution.• Increased student awareness through targeted marketing campaigns, reaching universities like Alsun, Ain Shams, and Tanta University. • Secured partnerships with "Youth Leading Youth" (YLY) student activity groups across 20 governorates that led to 150 qualified leads turned into customers. • Attracted 300 new students organically in just one month through our scholarship-intensive course, demonstrating a deep understanding of student demand without spending a single pound on ads.• Developed a targeted sales outreach strategy that resulted in a 300% increase in a single year. Show less

During my internship at H2Do, I honed my social media management skills, driving customer engagement and sales. • Managed 80+ daily customer inquiries on Facebook & Instagram (Business Suite)• Boosted CX: Faster responses, easier ordering, post-purchase feedback• Increased Sales: Converted interactions to 56 orders & 20k revenue in 2 months.• Logistics Expertise: Tracked shipments for timely, high-quality deliveries

Thrived as a Sales Specialist at Grimm Institute, building strong customer relationships and exceeding sales goals. Here's how:• Directly interacted with over 1,000 customers.• Personally handled escalated customer issues to ensure resolution and maintain positive relationships.• Implemented a customer feedback program and used insights to improve service and offerings.• Improved UX through user-friendly language, streamlined processes, and intuitive navigation, leading… Show more Thrived as a Sales Specialist at Grimm Institute, building strong customer relationships and exceeding sales goals. Here's how:• Directly interacted with over 1,000 customers.• Personally handled escalated customer issues to ensure resolution and maintain positive relationships.• Implemented a customer feedback program and used insights to improve service and offerings.• Improved UX through user-friendly language, streamlined processes, and intuitive navigation, leading to increased user satisfaction and engagement. Show less

Technical Team Lead - Media Team• Led a team of media professionals, managing technical projects, delegating tasks, and fostering collaboration.• Defined project requirements, established work schedules, and ensured timely completion.• Troubleshooted and resolved technical issues to maintain a smooth workflow.• Championed media quality by implementing effective quality control measures.• Bridged communication between the Media and Marketing teams, translating user needs… Show more Technical Team Lead - Media Team• Led a team of media professionals, managing technical projects, delegating tasks, and fostering collaboration.• Defined project requirements, established work schedules, and ensured timely completion.• Troubleshooted and resolved technical issues to maintain a smooth workflow.• Championed media quality by implementing effective quality control measures.• Bridged communication between the Media and Marketing teams, translating user needs into actionable solutions. Show less

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor'S Degree, Language Interpretation And Translation