Handle 100+ accounts of celebrities, public figures & government personnel.Oversee their accounts' activity, billing, payment and handling their requests and complaints personally.Communicate and assign requests to different departments to ensure service delivery.Analyze bills and consumption to resolve all billing disputes.Always aim to go the extra mile to deliver an extraordinary experience.Run a monthly health-check campaign on all assigned accounts to maintain customer satisfaction.

Manage clients' accounts & profiles on the front-end of the users application.Delivery of services within the agreed upon SLA.Communicate requests & tasks with the specialized department. On-boarding new clients and familiarize them with our annual service schedule.Contract renewals, upselling and cross-selling different solutions and add-ons.Retain clients who are dissatisfied with the service or the end product, negotiate retention offers.Formulate a marketing strategy for clients using Facebook ads, Google ads & Instagram.Analyze marketing campaigns' results and communicate them with our clients.Arrange with a media production agency to shoot a videos session for our clients and oversee the delivery of the end product.Analyze accounts activity to ensure the full utilization of the services.Report weekly all major accounts' productivityHandle 150 accounts personally and oversee progress and activity for the rest of the accounts (1000+) handled by the junior account manager.

Generate new leads and contacts through various directories and platforms such as LinkedIn, Inc. 5000 & Crunchbase.Make cold calls to setup meeting and discuss our services and solutions.Analyze and study the market to target potential clients and prospects.Manage sales pipeline using SFDC and generate weekly progress report.Arrange technical meetings with matter experts if needed to present a demo of the required product/solution.Give sales presentations to prospects and close sales.Present relative case studies based on the industry of the prospect in hand.Generate revenue by selling the assigned software (RightAnswers)Achieving annual sales targets.

Take on several sales accounts, study their product and train a team of sales reps to generate leads by making cold calls and passing on prospects for me to close them.Communicate with the client our objectives and projection on a monthly basis.Generate sales reports and constantly review the teams' performance.Coach & train the sales reps to help them develop their skills.Set the team and individual targets in accordance with the client's expectations and the kind of product or service they provide.Oversee service delivery and target reachability in order to retain clients.Be diverse & flexible, as I managed accounts that delivered different products and targeted different industries.Generate productivity reports on daily basis.

Generate new leads through various platforms and directories such as LinkedIn, Inc. 5000, Crunchbase, Yellow Pages, etc..Make cold calls to sell the company's services such as outsourcing projects and software developers.Targeting medium to large sized organizations in the USA.Manage sales pipeline using Odoo and generate weekly sales reports.Give sales presentations, present relative case studies and share the company's previous projects and expertise.Responsible for the whole sales cycle from the first point of contact until contract signing.Achieving monthly and quarterly sales targets.