• Highly accomplished and results-driven Managing Director with extensive experience in the software industry, specializing in outsourcing, software development projects, and IT-managed services.• Direct the software development projects and IT-managed services, ensuring on-time delivery, quality assurance, and adherence to budgetary constraints.• Seeking to leverage expertise in strategic management, business development, and team leadership to drive growth and innovation within a dynamic software company.• Lead all aspects of the company's operations, including business development, strategic planning, financial management, HR and team leadership.• Collaborate with stakeholders to identify market trends, customer needs, and emerging opportunities to drive innovation and maintain a competitive edge.• Implement best practices in project management, resource allocation, and risk mitigation to optimize operational efficiency and maximize ROI.• Provide leadership and guidance to department heads to align their efforts with the company's strategic vision and goals.

• Leads a network specialist team that ensures the management and maintenance of global IS network platform activities related to connectivity services in the IT Domain.• Ensures adherence to agreed service level agreements (SLAs) and, guarantees agreed time, budget, and quality specifications are met.• Supervises individuals and teams, and provides direction, support, and guidance as necessary, in line with individuals’ skills and abilities.• Manage the network infrastructure services for more than 14 countries in the Middle East region.• Ensures IS Service quality, performance, continuous improvement, and support globally from a technical point of view.• Provide more efficient and effective service delivery methods and procedures to ensure the rapid and smooth operation of IT issues to align IT systems with the group’s business needs.• Characterizes and analyzes network traffic to identify issues and potential threats to network resources. • Day-to-day tasks associated with operating and maintaining networking infrastructure.• Engages on major outages, and drives, and manages these outages to a quicker resolution, after the resolution, proposes the follow-up action from the outage for long-term resolution.• Performs assigned activities in service management, change implementation management, release and deployment management, incident and major incident management, service level management, and problem management processes to ensure delivery of IS services.• Collaborates with IS suppliers about the operational implementation of outsourced activities consistent with existing agreements.Key Achievements:• Lowered network vulnerabilities by 45%. cut down on tickets by 40%. Improved network performance by 30% via monitoring and application prioritization.• Design a network solution to connect and centralize 200 wireless access points installed on Egypt cluster countries to be managed by Egypt wireless LAN controller.

• Support and coordinate all the technical activities on assigned projects. Planning, scheduling, prioritizing, and coordinating assigned engineering work.• Led, motivated, and managed the IT team in all aspects of estimating, planning and resource evaluation.• Identify and resolve issues and conflicts within the project team and customer.• Negotiate with the different vendors to get the best time and best price for the IT equipment (software/hardware).• Review and approve major contracts for computing and information technology services and equipment. • Design the network infrastructure, and perform a site survey to verify that network sites are built to the right specifications.• Ensured that the infrastructure designs and solutions were cost-effective, stable, scalable, and supportable.• Ensured the necessary documentation and procedures are maintained and kept up to date.Key Achievements:• Saved 100K USD during the ordering of the new network hardware required for ABB Egypt’s new HQ relocation project.• Sustain the network availability and stability of 98% during the project of ABB Egypt HQ relocation.Projects:ABB Egypt New HQ Relocation Project:• Coordinate with ABB global team to deliver IS services and meet the business need.• Create a high-level and low-level design for implementing network infrastructure.• Negotiate with the Cisco suppliers to get the best quotation for the new hardware. • Replace all the old network devices with more than 50 new different devices (switches, routers, wireless...etc.)New ABB Ethiopia office:• Create a high- and low-level design for passive and active network infrastructure. • Collaborate with IS suppliers to establish passive network infrastructure inside the building.ABB 10th of Ramadan Fiber Project:• Redesign network infrastructure to provide redundancy and high availability.• Design backup WAN solution using fiber connection and backup over WiMAX.

• Manage network infrastructure for ABB Egypt sub-region countries like Ghana, Nigeria, Senegal, Morocco, Algeria, and Tunisia and perform site survey, design, and auditing to verify that each network site was built to the right specifications.• Configure and install different types of network devices like switches, routers, and access points on different campuses according to the business requirements.• Provide day-to-day technical support for network problems and support the core networking and communication infrastructure including LAN, WAN, and WLAN.• Monitor network equipment, traffic, and connections in the core network and respond to faults, alarms, and tickets.• Implement Cisco unified communications manager (CUCM) and configured more than 1500 Cisco IP telephones such as CIPC, 7960, 7942g, and 7911.• Design and implement wireless architectures (Cisco access points and Cisco 5500 Wireless LAN controller)• Analyze and evaluate network architecture requirements and determine optimum, cost-effective solutions to improve the IT infrastructure for the customers using current and emerging technologies.• Manage vendor contracts and issue purchase requisitions for invoices related to the infrastructure team. • Design and implement a Zabbix monitoring server "Linux-based environment".

· Provide technical assistance and support for incoming incidents and queries related to computer systems, software, and hardware.· Ensure that Incidents and Service requests are resolved as defined in SLAs.· Solving vulnerability issues for network monitoring server (Linux-based -CentOS).· Follow service management processes in the day-to-day operations such as incident management, problem management,change management, etc.· Design and implement Zabbix monitoring server "Linux based environment".· Monitor and track the status of all IT helpdesk calls from inception to closure.· Assign users and computers to proper groups in Active Directory.· Document well-known trouble tickets and document resolution in the knowledge base.· Enhance customer satisfaction and provide service respectfully, courteously, and positively.

Responsibilities:• Enhance customer satisfaction and provide service in a respectful, courteous, and positive manner.• Follow service management processes such as incident management, problem management, and change management.• Monitor and track the status of all IT helpdesk calls from inception to closure.• Provide technical assistance and support for incidents and queries related to computer systems, software, and hardware.• Handle customers’ complaints on the spot and ensure achieving the average handling time (AHT) target.• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams• Act as team leader delegate by handling different assigned tasks such as escalating calls, reporting the outages, and ensuring a smooth workflow.• Help the outbound team handle some relevant issues such as the backlog and trouble tickets.• Ensure that Incidents and Service requests have been resolved as defined in SLAs.• Document well-known trouble tickets and document resolution in the knowledge base.Key Achievements:• Decreased the number of repetitive issues by 40% by recommending process enhancement to the management and audit team to improve efficiency and quality.• Nominated as one of the top 3 agents in the technical support team in Etisalat Egypt for 2 years