Amra Begic Email & Phone Number

• Managed all the day to day duties within the sales department while handling all of the incoming calls and emails• Managed the Director of Sales & Marketing and Senior Group Sales Manager’s expense reports• Reviewed all incoming bills & OTA Commissions• Prospected & reviewed all new leads that came in• Conducted site visits, sent proposals and contracts

• Managed high volume of incoming calls with an average of 100 calls per hour, achieving an 80% first-call resolution rate, resulting in improved patient satisfaction and reduced wait times.• Demonstrated proficiency in utilizing multiple communication systems to facilitate over 500communications daily, resulting in seamless communication between patients, staff, and physicians.• Maintained strict adherence to hospital protocols and emergency response procedures, responding toand resolving an average of 15 critical incidents per day, resulting in improved patient outcomes andincreased staff confidence.• Provided exceptional customer service, achieving a 95% customer satisfaction rating based on patientsurveys, displaying empathy and compassion to callers, and addressing all inquiries and requestspromptly and professionally.

Boston, Ma

•Successfully managed and executed over 50 high-profile events, ranging from weddings to corporatemeetings to charity galas, resulting in an average client satisfaction rating of 9.5/10.• Effectively supervised a team of 20 employees, achieving a 25% increase in productivity and a 15%reduction in errors through targeted training and development initiatives.• Developed and implemented innovative event concepts and themes, resulting in a 20% increase inevent attendance and a 15% improvement in guest satisfaction ratings.• Efficiently managed all aspects of event planning, delivering events that were on average 10% underbudget and generated an average of 20% more revenue than projected.• Built and maintained strong relationships with 30+ vendors, resulting in seamless coordination of event logistics and an average vendor satisfaction rating of 9/10.

Boston, Ma

• Maintained continuous quality control records, resulting in a 10% increase in customer satisfactionratings over the past year and a 15% increase in positive customer feedback.• Led daily meetings with staff, resulting in a 20% improvement in customer service satisfaction scoreswithin the first 3 months of implementation.• Planned, delegated, and instructed assignments to a team of 15 employees, achieving a 25% increasein efficiency and a 20% reduction in errors.• Supported kitchen quality initiatives by following nutrition, safety, and sanitation guidelines.• Successfully executed specifics of over 10+ banquet contracts, resulting in an above-averagecustomer satisfaction rating and a 15% increase in repeat business over the past year.

Boston, Ma

• Led cross-functional teams to successfully deliver multiple high-value projects on time and withinbudget.• Conducted comprehensive market research and developed strategic marketing plans, resulting in a15% increase in customer engagement.• Built and maintained strong relationships with key stakeholders, resulting in a 20% increase inpartnerships and collaborations.• Streamlined internal processes, reducing operational costs by 10% and improving efficiency by 20%.• Developed and implemented innovative product designs, resulting in a 25% increase in sales and a15% increase in customer satisfaction.

Education record

Education record