Amr Abdelaziz Email & Phone Number

Egypt

• Developed and implemented a new sales manual guide that reduced the sales process time andincreased sales by 25%.
• Recommended a new payment and installment method to provide customers with more options andavoid the financial risks of internal installments.
• Led a project to improve the onboarding process for new clients, resulting in a significant increase inretention rate and client satisfaction, as well as a significant decrease in refunds.
• Trained sales team members on digital marketing and sales, achieving better results than previousattempts from other leaders or mentors.
• Led a team of 8 employees, maintaining high-quality standards for all staff tasks.
• Developing innovative sales strategies to achieve sales goals.

Cairo Governorate, Egypt

• Responsible for retaining top clients and developing those relationships to prevent them from turning tothe competition.
• Understood and negotiated with key clients to maintain their relationship and renew their contract undermore favorable terms for both parties, resulting in a strong ongoing partnership.
• Closed deals and managed over 15 big accounts, including Amer Group.
• Negotiated with top-notch clients to acquire the utmost benefits for the company and closed deals.
• Managed crises and negotiated to avoid refunds, saving the company significant amounts of money.
• Stayed updated with the market trends and competition to analyze our weak points and provide solutions.

Egypt

• Seized the opportunity for any chance to upsell or cross-sell to clients.
• Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
• Opened new deals with new clients and met with current clients to assess needs and developimprovement plans.
• Conducted problem-solving and troubleshooting.
• Prepared weekly sales analysis, tracked weekly sales to develop corrective action planning reports, andprepared monthly reports to analyze the sales and revenue of products.
• Supported the marketing team during shooting days, copyediting copies, and PR prints and brochuresoperations.

Giza Governorate, Egypt

• Professionally and efficiently resolved customer complaints by identifying root causes, formulatingsolutions, and offering helpful explanations and offers.
• Maintained an organized record system of all customer contacts, inquiries, issues, and resolutions.
• Handled a high volume of customers in a timely, accurate, and courteous manner.
• Achieved high customer satisfaction scores through attentive listening, clear communication, anddedication to resolving customer issues quickly and effectively

Bachelor, Computer And Information Systems Security/Information Assurance

General Secondary Certificate

Diploma In Digital Marketing, Digital Marketing Executive Diploma

Studied all digital marketing main aspects, including: - Strategy and Planning - Social Media Marketing - Media Buying - Content Creation.

Diploma In Human Resources