Amr Abdelaziz Email & Phone Number

Egypt

● Developed and implemented a new sales manual guide that reduced the sales process time andincreased sales by 25%.● Recommended a new payment and installment method to provide customers with more options andavoid the financial risks of internal installments.● Led a project to improve the onboarding process for new clients, resulting in a significant increase inretention rate and client satisfaction, as well as a significant decrease in refunds.● Trained sales team members on digital marketing and sales, achieving better results than previousattempts from other leaders or mentors.● Led a team of 8 employees, maintaining high-quality standards for all staff tasks.● Developing innovative sales strategies to achieve sales goals.● Attending related events to network with potential clients and gain their trust for possible deals.● Creating new courses/product ideas.● Responsible for achieving and tracking volume targets for key courses, monitoring competitors' moves,and major trends and shifts in consumer behavior.● Coached, mentored, and provided feedback to team members and made they can all maintain sales fullcycle.

Cairo Governorate, Egypt

● Responsible for retaining top clients and developing those relationships to prevent them from turning tothe competition.● Understood and negotiated with key clients to maintain their relationship and renew their contract undermore favorable terms for both parties, resulting in a strong ongoing partnership.● Closed deals and managed over 15 big accounts, including Amer Group.● Negotiated with top-notch clients to acquire the utmost benefits for the company and closed deals.● Managed crises and negotiated to avoid refunds, saving the company significant amounts of money.● Stayed updated with the market trends and competition to analyze our weak points and provide solutions.● Created new products, including the Social Media Specialist Diploma, which became the top-sellingdiploma in the company and the entire digital marketing training field, increasing sales by around 30-40%.● Collaborated with the marketing team and brainstormed new ways to drive growth and increase revenue.● Managed multiple client accounts and projects simultaneously, prioritizing tasks based on urgency andimportance.● Received multiple rewards and appreciation from the company as a top-performing employee.

Egypt

● Seized the opportunity for any chance to upsell or cross-sell to clients.● Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.● Opened new deals with new clients and met with current clients to assess needs and developimprovement plans.● Conducted problem-solving and troubleshooting.● Prepared weekly sales analysis, tracked weekly sales to develop corrective action planning reports, andprepared monthly reports to analyze the sales and revenue of products.● Supported the marketing team during shooting days, copyediting copies, and PR prints and brochuresoperations.● Received multiple rewards and appreciation from the company as a top-performing employee.

Giza Governorate, Egypt

● Professionally and efficiently resolved customer complaints by identifying root causes, formulatingsolutions, and offering helpful explanations and offers.● Maintained an organized record system of all customer contacts, inquiries, issues, and resolutions.● Handled a high volume of customers in a timely, accurate, and courteous manner.● Achieved high customer satisfaction scores through attentive listening, clear communication, anddedication to resolving customer issues quickly and effectively

Bachelor, Computer And Information Systems Security/Information Assurance

General Secondary Certificate

Diploma In Digital Marketing, Digital Marketing Executive Diploma

Studied all digital marketing main aspects, including: - Strategy and Planning - Social Media Marketing - Media Buying - Content Creation.

Diploma In Human Resources